Program Manager

This NiCE Program Manager of GTM Operations & Business Insights leads cross-functional programs that build scalable systems, reporting infrastructure, and governance frameworks empowering leadership to make informed, data-driven decisions. Sitting at the intersection of revenue performance, analytics, and operational execution, this role translates complex data into clear, actionable insights that strengthen organizational alignment and improve performance outcomes. This position serves as a strategic program partner to Sales, CX, and executive leadership — ensuring visibility into KPIs, driving program execution, and implementing improvements that streamline processes, reduce friction, and accelerate growth across the business. Role responsibilities include program delivery and reporting systems, KPI governance and performance management, data-driven program analysis, cross-functional program coordination, process improvement and scalability, and collaboration with system owners to improve Salesforce usability, data integrity, and reporting.".replace(/\n/g,'\n')