Tech Manager, CX

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

• This role is about deriving results, achieving goals for the group and product.
• We are looking for Tech Manager who can lead and coach AI-enabled development teams, fostering a collaborative environment to provide technical leadership to achieve project goals
• Empower team members to make technical decisions, instill sense of ownership and self-organize.
• Responsible for productivity and quality objectives for respective teams.
• Work closely with team members and provide technical guidance and solve the problem related to design, implementation, process, do hands on where required.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Manage all aspects of the team such as hiring, reviews, mentoring and promotions

How will you make an impact?

• Ensure the sprint/Delivery cycle and release commitments are met on time and high-quality software packages.
• Perform sprint/Delivery cycle wise planning and development of short, medium, and long-term plans to achieve strategic objectives. Actively guide and mentor the team to develop features to meet functional, documentation and quality while obviating roadblocks.
• Prioritize, assign and manage activities and projects in accordance with the R&D department’s goals and objectives.
• Provide worldwide support to our customers.
• Adjust hours of work, priorities and staff assignments to ensure efficient operation based on workload.
• Play major role in envisioning and execution of nextgen plans (e.g. architecture) to achieve longer term strategic objectives of the organization.
• Identify and address roadblocks that hinder team productivity, including organizational obstacles, resource constraints, and dependencies.
• Collaborate with other departments to remove impediments that require cross-functional support.
• Work with the line of business to define the product roadmap and strategy.
• Review technical designs and architecture to ensure quality, scalability, and maintainability
• Manage all aspects of the team such as hiring, reviews, mentoring and promotions

Have you got what it takes?

• Bachelor/Master of Engineering Degree in Computer Science, Electronic Engineering or equivalent from reputed institute
• 14-16 years of experience in Software development for software application deployed on cloud environment (AWS).
• At least 3 years' experience in managing multiple PODs of software developers of different experience range (Freshers to 12+ years). Frequent operational liaison with Product managers, program managers, peer technical managers, Architects for software deliveries.
• Proven track record of managing the development of enterprise-grade software products that can perform, scale, and integrate into a broad enterprise ecosystem.
• Experience developing and supporting multi-tenant cloud-native software delivered secured Softare-as-a-Service (SaaS).
• Hands on experience at least for 10+ years in software technologies such as Java, spring boot, Angular/React. Passionate about development.
• Hands on experience running AI-DLC with AI tools and witnessed velocity boost by 2-3X.
• Good exposure to Service Oriented Architecture and associated design patterns for development, deployment, and maintenance.
• Familiar with DevOps processes and tools employed in SaaS architectures to support CI/CD and monitoring.
• Familiar with Quality targets and SLAs for SaaS applications.
• Demonstrated ability to deftly influence others, especially in sensitive or complex situations.
• Deep experience with agile software development techniques and pitfalls.
• Excellent communication skills, problem-solving and decision-making skills.
• Understanding of AI technologies on AWS and handson.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 11976

Reporting into: Technical manager

Role Type: Technical & People manager

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.