Senior QA Engineer (IVR)
NICE
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Overview
Position Type
Full Time
Experience
2+ years
Job Description
Roles and Responsibilities:
This role focuses on ensuring the quality of CCaaS solutions through manual testing, API and IVR validation, client portal testing, and support for daily client change requests, version upgrades, and system standardization activities. You will collaborate with cross-functional teams to deliver reliable, high-quality products.
- Handle daily client change requests, client version upgrades, capacity management, and system standardization activities (75%).
- Perform product testing, including functional, regression, integration, API, and IVR call flow testing (25%).
- Design, create, and execute test cases and test scenarios.
- Validate API integrations using SOAP UI, ReadyAPI, or similar tools.
- Test end-to-end client portal builds and web-based applications.
- Identify, log, track, and verify defects through resolution.
- Validate backend data using basic SQL queries.
- Collaborate with cross-functional teams to ensure product quality and timely releases.
- Maintain testing documentation and support continuous quality improvements.
Requirements:
You will have an advantage if you have experience in:
- API Testing knowledge
- Knowledge in any Scripting Language
- Open Source SOAPUI/Commercial READY API
- Manual Testing courses / certifications
- Exposure on XML and JSON
- UI Automation tools
Benefits:
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.