Tech Manager, Cloud Operations

So, what’s the role all about?

We are looking for a technically strong and delivery-focused Technical Manager to lead a team of CloudOps Delivery Engineers responsible for post go-live operations of cloud-based applications. This role is critical in ensuring timely upgrades, defect resolution, and performance enhancements across our customer environments. You will work closely with cross-functional teams and customers to drive operational excellence and continuous improvement.

What you will be doing?

• Team Leadership & Execution

  • Lead and mentor a team of CloudOps Delivery Engineers focused on post go-live activities.
  • Ensure high-quality execution of upgrades, patches, and fixes across customer environments.
  • Promote a culture of ownership, agility, and technical excellence.

• Technical Delivery

  • Oversee upgrades to the latest product versions across the customer base.
  • Oversee the deployment of changes, enhancements and fixes for performance, security, and stability.
  • Ensure adherence to change management and CAB processes.
  • Drive automation and standardization of delivery workflows.
  • Assess technical feasibility and impact of proposed changes and upgrades across diverse customer environments.
  • Define and maintain delivery playbooks and low-level execution plans to support consistent and scalable delivery.
  • Collaborate with Program Managers to support project planning, effort estimation, and resource allocation.
  • Identify risks and dependencies early in the delivery lifecycle and propose mitigation strategies.

• Collaboration & Stakeholder Engagement

  • Work closely with CloudOps Delivery Program Managers to align on delivery plans, priorities, pipeline and backlog management.
  • Collaborate with internal teams including AppOps, DevOps, Customer Support, Professional Services and R&D to resolve issues and improve delivery outcomes.
  • Support customer-facing teams in ensuring smooth post go-live operations.

• Operational Excellence

  • Drive automation, standardization, and scalability of delivery processes.
  • Track and report on delivery KPIs including upgrade success rates, defect resolution times, and customer impact.
  • Identify and implement improvements to reduce manual effort and increase reliability.

Have you got what it takes?

• 10+ years of experience in Application Implementation, Cloud Operations or Infrastructure Engineering.
• 5+ years in a technical leadership or management role.
• Strong hands-on experience with cloud platforms (AWS, Azure, GCP), CI/CD pipelines, Kubernetes, and infrastructure automation tools (Terraform, Ansible, etc.).
• Solid understanding of change management, version control, and configuration management.
• Experience working in a SaaS or Enterprise software environment.
• Excellent communication and stakeholder management skills.
• Ability to work in a fast-paced, global delivery environment, including off-hours and weekend support when needed.

Preferred Skills:

• Certifications in cloud platforms (AWS, Azure, GCP, CKA Kubernetes).
• Familiarity with ITIL or other service management frameworks.
• Strong analytical and problem-solving skills.
• Experience with customer-facing delivery or support roles.