Professional Services Consultant

Job Description

The Professional Services Consultant plays a key role in our Services organisation, acting as a customer-facing representative of Nexthink. You will deliver advisory and technical services for Nexthink products, ensuring customer expectations are met or exceeded in terms of technical execution and business impact.

This role extends beyond implementation. You will engage regularly with customer stakeholders to define business challenges, design outcome-driven use cases, and guide solution adoption to improve digital employee experience and overall business operations. By combining consultative engagement with hands-on configuration, you will help customers embed Nexthink into their operational workflows and realise measurable value.

This position requires a dedicated and enthusiastic professional with strong technical, analytical, and consulting skills, capable of establishing and maintaining trusted advisor status.

Key Responsibilities:

Consultative Engagement & Business Outcome Ownership

• Lead recurring customer sessions to identify, prioritise, and design outcome-driven use cases aligned to business and operational objectives.
• Drive consultative conversations to define business issues and remediation possibilities achievable with Nexthink products and services.
• Translate business requirements into structured solution designs that consider process alignment, stakeholder engagement, and operational impact.
• Guide customers in embedding Nexthink into service management and cross-functional operational workflows.
• Empower customers to fully adopt Nexthink solutions while maintaining trusted advisor status.
• Support customers in progressing towards defined milestones and measurable outcomes.

Technical Implementation & Solution Execution:

• Implement, configure, and operate Nexthink products ensuring alignment with best practices and approved solution designs.
• Develop dashboards, investigations, alerts, campaigns, automation workflows, and other Nexthink content
• Support integrations with customer systems using scripting and API-based approaches where required.
• Analyze endpoint and operational data to generate actionable insights and optimize use case effectiveness.
• Troubleshoot technical challenges using structured problem-solving techniques.
• Maintain accurate documentation of configurations, solution designs, and engagement activities.

Leadership, Collaboration & Professional Excellence

• Lead technical engagements and collaborate effectively with colleagues, taking direction as needed.
• Continuously enhance skills and resolve issues using structured problem-solving tools and techniques.
• Effectively acquire, present, and clarify information using strong communication skills across various platforms.
• Commit to customer satisfaction, act with integrity, and treat colleagues with respect, promptly addressing service delivery issues.
• Ensure timely and accurate compliance with service processes, including schedule management, reports, expenses, and timesheets.