Deal Desk Specialist

Job Description

We're looking for a Senior Deal Desk Specialist who will strengthen our Global Sales Operations team. Reporting directly to the Head of Sales Operations, you'll work closely with Sales functions worldwide — including Sales, Pre-Sales, Channel, and MSP teams — as well as Finance, Legal, and Security. You'll bring business insight and coaching to the table, helping to increase the velocity of our sales engine.

This is a unique opportunity to join a booming software business in a role that directly shapes business agility and success.

This is a hybrid Position that requires 3 days onsite per week based out of our Boston, MA office. Candidates MUST live within commutable distance to Boston.

Responsibilities:

• Own end-to-end management of the Deal Desk, ensuring speed and consistency across the deal lifecycle.
• Manage the deal queue, organize deal reviews, and drive timely decision-making to keep Deal Desk output on track
• Define, measure, and report on Deal Desk SLAs to ensure consistent turnaround and accountability
• Review complex deals and provide recommendations on pricing, positioning, and deal structure
• Serve as the primary point of contact for the Sales team on deal-related questions
• Review and approve partner contract terms in line with company policy
• Facilitate contract reviews and redlining with Legal, Sales, and external parties
• Support the Sales team in responding to RFPs and RFQs
• Maintain clear communication channels and auditable approval records for any deviations from standard terms and conditions
• Help shape and steer pricing and packaging strategy and initiatives
• Document policies and guidelines, and deliver related sales training
• Support cross-functional projects, including new process design and system enhancements