Director, Renewal Management

Job Description: The Director, Renewal Management is responsible for leading and overseeing all aspects of the renewal operations. This role requires a strategic mindset, strong leadership skills, cross-company collaboration, client relationship management and revenue optimization strategies. The Director will work closely with cross-functional teams to ensure the successful renewal of contracts, meet renewal/revenue targets and enhance client satisfaction.\n\nStrategic Planning:\n- Develop and implement strategic plans for software renewal management aligned with company’s overall objectives.\n- Identify opportunities for revenue growth through renewal optimization strategies and market analysis.\n- Collaborate with sales, account management, product teams, legal and accounting to align renewal strategies with client needs and market trends.\n\nProcess Optimization:\n- Evaluate and refine existing renewal processes to improve efficiency and effectiveness.\n- Implement automation tools and systems to streamline renewal workflows and enhance scalability.\n- Monitor key performance metrics and implement corrective actions as needed to achieve renewal targets.\n\nRevenue Management:\n- Develop pricing and discounting strategies to maximize renewal rates and revenue retention.\n- Analyze renewal trends and develop forecasts to support financial planning and reporting.\n- Collaborate with finance and accounting teams to ensure accurate revenue recognition and forecasting.\n\nBoard Level Reporting\n- Responsible for tracking and reporting out the following metrics to the ELT & Board regularly:\n- Gross Revenue Retention / Net Revenue Retention\n- Renewal Timing (on-time vs late)\n- Renewal Forecast and Renewal Accuracy\n- Churn\n\nEscalation rates\n- Cross- functional Collaboration:\n- Work closely with sales, account management, finance, legal and product teams to support the renewal process.\n- Collaborate with sales enablement teams to provide training and resources to renewal specialists on renewal best practices.\n- Partner with product management to provide feedback on product enhancements and roadmap priorities based on client insights.\n- Collaborate with internal client facing teams to ensure alignment and visibility to all client activities – sales and operational – that could impact renewal.\n\nTeam Leadership:\n- Lead and motivate a team of renewal specialists, ensuring high performance and productivity.\n- Provide guidance, coaching and professional development opportunities to team members.\n- Foster a culture of collaboration, innovation, and continuous improvement within the renewal management team.\n- Perform other duties that support the overall objective of the position.\n\nEducation Required:\n- Bachelor’s degree in business, computer science, or a related field; MBA or advanced degree preferred.\n- Or, any combination of education and experience which would provide the required qualifications for the position.\n\nExperience Required:\n- 8+ years\n\nKnowledge, Skills, Abilities:\n- Knowledge of: Software renewal management, with a track record of driving revenue growth and customer satisfaction; CRM systems, contract management tools, and revenue recognition principles.\n- Skill in: Leadership, strategic, problem solving, communication and interpersonal skills.\n- Ability to: Develop rapport and trust with internal and external stakeholders. Lead, inspire and motivate teams to achieve goal; interpret data and market trends to inform strategic decisions; thrive in a fast-paced, dynamic environment and manage competing priorities effectively.