Specialist II, Info Ops

Job Description: We are seeking a Specialist II, Info Ops to provide hands-on, onsite technical support across approximately 66 facilities within a 230-square-mile service area. This role will be based in Montgomery County, Maryland (Bethesda/Rockville area) and requires regular travel between supported locations. The Specialist II, Info Ops will help ensure the stability, integrity, and efficient operation of critical information systems by monitoring, maintaining, supporting, and optimizing networking systems and associated technologies. Help to manage routers and establish connectivity to client sites. Manage switches, VLANs, dedicated circuits, VPN's firewalls and backup devices. Designs and manages IP addressing, DNS, DHCP, power management, security, LAN, WAN and disaster recovery systems etc. Provide remote/on-site support, as required when issues are escalated from the support desk. Independently troubleshoots LAN and WAN problems by applying a scientific methodology to resolve the problem promptly and cost-effectively. Assist in the design, architecture, and maintenance of the corporate LAN, WAN, and security systems to ensure that best practices are applied and that downtime is below acceptable minimums. Responsible for ensuring day-to-day operation, reliability, and integrity of the enterprise network. This includes the installation, maintenance, and management of all network equipment such as routers, switches, wireless, circuits, servers, backup systems, network management and diagnostic tools, etc. Ensure system connectivity of all servers, shared software, groupware, and other applications. Create and maintain documentation as it relates to network configuration, mapping, processes, and service records. Ensure compatibility and interoperability of in-house networking systems. Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems. Monitor and test system performance; prepare and deliver system performance statistics and reports. Occasional inspection of cables in floors and ceilings.