Revenue Cycle Management Client Manager

Job Description:

The Revenue Cycle Client Manager is responsible for supporting the management of client relationships and assisting in the successful execution of the revenue cycle. This role involves coordinating with internal teams to ensure service delivery, addressing client inquiries, and maintaining performance standards.

• Manage client relationships and ensuring client satisfaction.
• Support the delivery of contracted services, including communication with client management.
• Establish and maintain client performance expectations.
• Participate in scheduled meetings with client contacts, providing basic revenue cycle management expertise.
• Coordinate internal service teams to resolve client issues and improve processes.
• Monitor RCM support requests and collaborate with RCM support and operations to ensure timely resolution.
• Ensure alignment of internal messaging and deliverables with other service teams.
• Support the adherence to best practice setup, policy, and procedures.
• Identify opportunities for process improvements and support action plans for problem resolution.
• Perform other duties that support the overall objective of the position.

Education Required:

• Bachelor’s Degree in Business Administration, Health Management Information Systems, or a related discipline.
• Or, any combination of education and experience which would provide the required qualifications for the position.

Experience Required:

• 1-3 years of experience in customer service, revenue cycle management, or a related field.

Knowledge, Skills & Abilities:

• Knowledge of: Basic knowledge of Revenue Cycle Management best practices.
• Skill in: Strong communication and interpersonal skills.
• Ability to: Ability to support multiple tasks and prioritize effectively.