Project Manager II, Implementations

Job Description

The Project Manager II, Implementations will serve as the primary point of contact during all phases of the client implementation and is responsible for recognizing and assisting with escalated customer issues, as well as, setting appropriate customer expectations.

• Serve as the primary point of contact throughout the implementation lifecycle.
• Manage, coordinate, and deliver multiple project implementation initiatives through phased processes designed to enhance the services and level of support provided to clients.
• Manage client expectations through development and implementation decisions, product abilities, and limitations.
• Prepare and conduct client kick-off meetings to establish regular cadence of internal and external project management meetings, schedules, and priorities.
• Oversee, coordinate, and schedule staff and contractors to maximize productivity throughout various phases of the project through completion.
• Participate with cross-functional teams to explore process improvement initiatives, measure results, and refine processes to achieve business objectives.
• Manage internal and external project status reporting and escalations.
• Develop and manage project document control and maintain project history.
• Conduct post project evaluations assess results and identify activities which enhanced or detracted from achieving project goals.
• Perform other duties that support the overall objective of the position.

Education Required:

• Bachelor's Degree.
• Or, any combination of education and experience which would provide the required qualifications for the position.

Experience Required:

• 7+ years of relevant project management experience.
• 7+ years of experience working with client onboarding in a health care environment.
• 2+ years of experience in a leadership or supervisory role.

License/Certification Required:

• Project Manager Professional (PMP) Certification.

Knowledge, Skills & Abilities:

• Knowledge of: Technical understanding of product solutions in order to assist with and/or complete system implementation tasks; Microsoft Office Project or similar project management software.
• Skill in: Communication, collaboration, organized with attention to detail, problem solving, project and time management.
• Ability to: Complete projects with tight deadlines and time constraints; manage escalated customer issues; manage multiple projects and clients with varying priorities and implementation expectations; develop reports to measure impact of project implementation success; prioritize workload, meet deadlines, and multi-task while maintaining attention to detail.