ServiceNow Senior Software Engineer - CSM

The Role

NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring a ServiceNow Senior Software Engineer with CSM and Custom Application experience. The Senior Software Engineer is responsible for leading, coaching and mentoring a team of Software Engineers who provide the development of project professional services for customers. The Senior Software Engineer will implement and develop customizations based on functional and technical requirements using leading practices and internal code standards on large-scale more complex professional services projects.

Key Responsibilities:

• Perform advanced troubleshooting and root cause analysis on ServiceNow platform issues.
• Troubleshoot and resolve issues related to CSM, Integrations, portal and other ServiceNow modules(optional)
• Support and maintain ServiceNow modules.
• Support and maintain integrations between ServiceNow and external systems.
• Collaborate with stakeholders & end users to understand requirements and deliver effective ServiceNow solutions.
• Participate in platform upgrades, clone, patching, and performance optimization initiatives.
• Ensure adherence to best practices in ServiceNow development and configuration.
• Document technical solutions, workflows, and issue resolutions.
• Perform deployment.

Required Certifications:

• Certified System Administrator(CSA)
• Certified Application Developer(CAD) / CIS - ITSM