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Neurealm8 open roles

AOC Engineer

Chennai, India

  • Posted 1mo ago
  • From Neurealm’s careers page
Location
Chennai, India
Level
Senior
Experience
4+ years
Department
Information Technology

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About the role

Job Summary:

  • ServiceNow: Incident & Application Support - Respond to, investigate, and resolve Level 2 production incidents and service requests within ServiceNow, adhering to SLAs and ITIL framework practices.
  • Splunk Expertise: Perform real-time production/Application log analysis using Splunk. Hands-on experience creating Splunk queries, custom dashboards, alerts, and report generation.
  • SQL: Proficiency in basic-to-intermediate SQL commands for querying, filtering relational database tables (MS SQL or PostgreSQL).
  • Preferably candidates with contact center experience
  • Experience working in a 24x7 application support environment.
  • Hands-on troubleshooting and problem-solving: Ability to independently investigate, diagnose, and resolve production incidents.
  • Technical depth: Strong experience with Splunk, Java/JavaScript, AWS logs, SQL, and web application support.
  • Ownership and proactiveness: Ability to take end-to-end ownership of incidents, perform root cause analysis, and drive issues to resolution.
  • Communication: Ability to clearly articulate technical issues, troubleshooting steps, and resolutions.

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Neurealm

About Neurealm

AI-powered digital engineering

Neurealm engineers AI-powered solutions at scale, from Physical AI to Agentic AI, combining engineering, data and technology to transform enterprises.

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