Business Analyst

Why You? Why Now?

Government and PSU digital transformation projects require a high level of discipline, documentation precision, stakeholder coordination, and structured governance.

With the increasing focus on Digital India initiatives, compliance, and structured delivery, we need a Business Analyst who can bring clarity to complex requirements, manage multiple stakeholders, document evolving workflows and scope, and create clear, functional and user-facing documentation throughout the project lifecycle.

This role is ideal for someone who thrives in structured environments, can manage government-level stakeholders, and enjoys transforming complex requirements into clear, actionable documentation for technical teams, end users, and project leadership.

What You’ll Do

First 30 Days: Foundation & Stakeholder Alignment

• Understand the project context, scope, government client expectations, and delivery milestones.
• Review existing requirement documents, project templates, governance processes, and documentation standards.
• Familiarize yourself with tools such as JIRA, Confluence, MS Visio, and the MS Office Suite.
• Shadow stakeholder meetings and internal discussions to understand workflows, dependencies, and expectations.
• Study the project governance structure, approval hierarchy, reporting processes, and applicable government standards.
• Understand the product, target users, training requirements, and existing user documentation.

First 60 Days: Execution & Delivery Support

• Conduct requirement-gathering sessions through stakeholder interviews, workshops, meetings, and process walkthroughs.
• Continuously support project scoping by identifying, analysing, and documenting business needs, workflows, dependencies, assumptions, and changes.
• Create and maintain key project documents, including:
  • Business Requirement Documents (BRD)
  • Functional Requirement Specifications (FRS)
  • Software Requirement Specifications (SRS)
  • Process flows and workflows
  • Use cases and user stories
  • UAT documents and test scenarios
  • Change request and impact analysis documents
  • User training materials
  • Product manuals, user guides, and standard operating procedures
• Act as a bridge between government client teams and internal development, testing, product, and delivery teams.
• Support change requests, requirement tracking, impact assessment, and version-control practices.
• Participate in project status meetings, requirement reviews, demonstrations, and client presentations.
• Ensure project documentation, workflows, and changes remain aligned with applicable government guidelines and internal delivery standards.
• Coordinate with product and technical teams to ensure user manuals and training content accurately reflect the implemented solution.

First 180 Days: Ownership & Governance Excellence

• Own end-to-end requirement traceability and ensure alignment across requirements, design, development, testing, training, and delivery.
• Manage UAT support, issue tracking, resolution coordination, closure, and final client sign-offs.
• Maintain complete, structured, and audit-ready documentation trails.
• Ensure effective governance for requirement approvals, scope changes, workflow changes, and change management.
• Continuously review and document evolving project scope, business processes, workflows, and stakeholder expectations.
• Ensure changes are clearly communicated and aligned with government requirements, internal standards, and delivery objectives.
• Own the creation, review, versioning, and maintenance of user training materials, product manuals, user guides, FAQs, and operational documentation.
• Plan and facilitate user training sessions, product walkthroughs, and knowledge-transfer activities for government stakeholders and end users.
• Gather user feedback from training and UAT sessions and translate it into actionable product or documentation improvements.
• Provide continuous improvement recommendations for documentation standards, training processes, stakeholder workflows, and project governance.
• Support the implementation of government-prescribed standards and formats where applicable.

What You Bring

Must-Have

• Bachelor’s or Master’s degree in IT, Business Administration, or a related field.
• 4+ years of relevant Business Analysis experience.
• Strong hands-on exposure to Government or PSU projects.
• Demonstrated experience in requirement gathering, scope definition, process mapping, and change management.
• Proven ability to create structured business, functional, technical, training, and user documentation.
• Experience creating product manuals, user guides, training materials, and standard operating procedures.
• Experience conducting or supporting user training, product demonstrations, and knowledge-transfer sessions.
• Excellent stakeholder communication, coordination, facilitation, and documentation skills.
• Strong understanding of public-sector operations, approval structures, and structured delivery models.
• Ability to continuously track and document evolving requirements, workflows, dependencies, and scope changes.
• Proficiency in MS Visio, JIRA, Confluence, and the MS Office Suite.

Nice-to-Have

• Business Analysis certifications such as CBAP, CCBA, or PMI-PBA.
• Understanding of Agile, Waterfall, and Hybrid delivery models.
• Experience in RFP/RFQ analysis, proposal support, or pre-sales documentation.
• Familiarity with MeitY guidelines, NIC formats, and Digital India frameworks.
• Experience designing training plans, conducting train-the-trainer sessions, or developing e-learning content.