Infrastructure Program Manager

Job Title:

Infrastructure Program Manager

Department:

IT Infrastructure

About NationsBenefits:

NationsBenefits is the leading provider of supplemental benefits, flex cards, and member engagement solutions that partners with managed care organizations to provide innovative healthcare solutions designed to drive growth, improve outcomes, reduce costs, and delight members.

Key Responsibilities:

• Manage end-to-end infrastructure programs consisting of multiple interdependent projects, including surge readiness, data center migrations, enterprise software transitions, telecom migrations, and security transformation initiatives.
• Define and maintain program roadmaps, strategic priorities, timelines, budgets, and resource allocations across multiple workstreams.
• Coordinate across site leads, engineering teams, security, and global delivery teams for successful execution.
• Ensure program-level alignment on timelines, budgets, dependencies, and scope across all projects.
• Drive executive-level visibility and stakeholder satisfaction throughout the program lifecycle.
• Leverage AI-driven insights to forecast program-level risks, dependencies, delivery trends, and financial impact.
• Manage cross-project dependencies, ensuring alignment across infrastructure, security, and business initiatives.

Required Skills & Experience:

• Bachelor's or master's degree in IT, Computer Science, Engineering, or related field.
• Strong expertise in risk management, dependency tracking, and resource allocation.
• Solid understanding of AI-assisted project management concepts (predictive planning, automation, analytics).
• Strong knowledge of ITIL 4 and PMP standards.
• Excellent communication, leadership, and stakeholder management skills.
• Proven experience leading cross-functional teams in matrixed organizations.
• Hands-on experience with cloud migrations and hybrid infrastructure environments.

Preferred Skills:

• Experience with tools such as JIRA, Service Management platforms, JAMF, Zero Trust solutions, FortiGate, and Microsoft 365.
• Exposure to AI-enabled PM tools (e.g., Jira AI, Copilot, Smartsheet AI, Monday AI, Power BI with predictive analytics).
• Knowledge of hybrid and remote infrastructure support models.
• Ability to manage multiple complex projects simultaneously in a fast-paced environment.
• Certifications: ITIL 4, PMP, Scrum Master (AI or Agile certifications are a plus).