(USA) Air Import Agent

Role & Responsibilities:

• Track cargo arrival prior to arrival and update FMS milestones as per company guidelines.
• Receive, review, and process high-volume and/or complex import transactions for clients to include booking, billing, classifications, processing data through Morrison Express systems, and obtaining consular and other government agency releases as appropriate.
• Check shipments in the warehouse as needed to ensure that all shipping documents correspond to actual shipments.
• Obtain documentation from carrier operators, match it with pre-advice and open files on the freight management system (FMS).
• Work closely with sales, account managers or sales office to respond expeditiously to customers’ needs.
• Communicate to customers, carriers, and other offices/agents in a quick and thorough manner.
• Notify customers/brokers of product arrival and charges associated with these services; to do the same with the invoice process.
• Generate freight transfer and support it with appropriate documentation.
• Process bills of lading and provide clear instructions to the team for handling each shipment.
• Ensure shipments of hazardous materials are checked and processed in accordance with all applicable regulations under the IATA, CFR.
• Communicate timely with clients to set up and complete delivery of shipments.
• Issue delivery orders to carriers/truckers to arrange timely delivery.
• Complete all inbound moves; this includes, but is not limited to, ITs and permits to transfer.
• Obtain all necessary documents and charges prior to releasing freight; to supply sufficient documentation that will accurately verify all carrier invoices before payment approval.
• Trace lost freight and shortages; to follow-up with airlines/shipping lines and inform all stations / agents involved of these actions. File preliminary notices of claim.
• Assure that each file contains all its necessary documentation in correct sequence; to notify all parties that payable and receivable documents are completed accurately and forwarded in a timely manner; to develop clear, concise, accurate records that enable the accounting department to properly credit and bill A/R and A/P.
• Complete all tracking and billing milestones as set forth by company guidelines.

Perform any other duties that may be assigned by management.