(USA) Front Desk Receptionist

Role & Responsibilities:

• Visitor Check-In

  • Verify visitor identification.
  • Issue visitor badge.
  • Ensure visitor signs the visitor log.
  • Notify employees that their visitor has arrived.
  • Ensure visitor is checked out upon departure.
  • Collect and account for all visitor badges before the visitor leaves.

• Package & Delivery Management

  • Sign for incoming deliveries and shipments.
  • Document package deliveries in Mail Parcel log.
  • Notify employees of package arrivals.
  • Distribute packages to the appropriate department or individual.

• Mail Services

  • Receive incoming mail.
  • Sort mail by department and employee.
  • Distribute mail throughout the office.
  • Prepare outgoing mail for pickup.

• Phone & Front Desk Support

  • Answer and route incoming phone calls.
  • Screen calls and direct inquiries to the appropriate department.
  • Take and relay messages when necessary.
  • Respond to general office inquiries.

• Administrative Support

  • Maintain front office records and logs.
  • Creating Visitor, Vendor, Temp badges for stations.
  • Support various departments with administrative requests as needed.

Qualifications:

• High School Diploma or GED.
• Proven office experience with strong computer literacy across Microsoft Office applications including Word, Excel, and Outlook.
• Excellent organizational skills with the ability to prioritize tasks effectively in a fast-paced environment.
• Demonstrated proficiency in data entry, filing, and managing spreadsheets with attention to detail.
• Exceptional customer service skills combined with professional phone etiquette and communication abilities.
• Previous experience working at a front desk or in administrative support roles is highly desirable.