Senior Fraud and Risk Program Analyst

About the Opportunity

This is a senior opportunity for an experienced operations and program professional to own a meaningful slice of MoonPay's Trust & Safety Ops function outright. Based in our Bangalore office, you'll work closely with the Fraud and Risk Program Lead — taking the lead on operational efficiency, metrics, reporting and partner coordination for T&S Ops, with guidance and support from the Lead rather than direction on every task.

This isn't a support seat. You'll own outcomes: driving process enhancements across Ops, managing the metrics and dashboards leadership relies on, acting as the go-to bridge between T&S Ops and its partner teams, and fielding escalations directly. You'll also work alongside the Lead on the broader fraud program — tracking delivery, surfacing risk and building the reporting that keeps both Ops and Strategy work visible.

This role suits someone senior enough to run their own remit with minimal hand-holding — comfortable owning stakeholder relationships, defending recommendations to leadership, and driving improvements end to end. You'll work cross-functionally with Fraud Strategy, Fraud Investigations, Compliance, Risk, Legal and other Trust & Safety and Ops partners.

What You Will Do

Operational Efficiency & Process Improvement

• Own operational efficiency for T&S Ops — identify, design and drive process enhancements end to end.
• Own Ops process documentation, keeping it current as workflows evolve.
• Lead structured process reviews, turning findings into improvement plans and seeing them through to delivery.

Operational Metrics, Dashboards & Reporting

• Own and manage all operational metrics for T&S Ops, in partnership with Ops leadership.
• Own operational dashboards and recurring reporting, including performance analysis and improvement recommendations.
• Monitor trends and exceptions, and translate them into clear, actionable insight for leadership.

Ops Partner Coordination & Escalations

• Act as the primary bridge between T&S Ops and its partner teams.
• Own the handling of Ops-related inquiries and escalations from leadership and partners, working closely with Ops leadership to resolve them.
• Represent Ops in cross-functional forums, keeping partners aligned on priorities and status.

Ops Training & Tooling

• Own Ops training strategy and content, ensuring the team has what it needs as processes and tools evolve.
• Own Ops tooling enhancements — identifying gaps and driving improvements with Engineering and other technical partners.

Program Delivery & Governance Support (Fraud Strategy)

• Own and maintain the fraud program roadmap, tracking initiatives against milestones and target dates.
• Maintain the fraud risk and issue register, tracking remediation actions against agreed deadlines.
• Own recurring fraud KPI and KRI reporting, and prepare management information for leadership review.
• Maintain program records, decision logs and governance documentation, keeping them accurate and current.

About You

• 4+ years of experience in operations, program management, or a similar ownership-driven role within Trust & Safety, fraud, risk or compliance operations; financial services, payments or crypto environments preferred.
• A track record of owning and driving operational improvements independently, not just supporting someone else's plan.
• Experience managing metrics, dashboards and reporting for an operations function, and using them to drive decisions.
• Comfort acting as the primary point of contact between an operations function and its partner teams, including handling escalations directly.
• Strong stakeholder management skills — able to influence and align partners and leadership without formal authority over them.
• Excellent written and analytical communication — able to turn data into clear findings, recommendations and status reporting.
• Comfort working with data and reporting tools (e.g. Excel, Google Sheets, AI tools, Looker, with SQL experience) to build and maintain KPI/KRI reporting.
• A structured, ownership-driven mindset — you drive things to completion rather than escalate and wait.