Senior Associate, HR Shared Services

Key Responsibilities

• You will play a vital role in processing the backend transactions related to general compensation questions or tasks, along with making sure that the relevant SLA’s are met
• Review and process requests related to job architecture, job codes, career levels, compensation tiers, pay ranges, compa-ratio, salary positioning, bonus eligibility, and other compensation-related fields in the HRIS
• Pull ad hoc compensation reports, review data for accuracy and completeness, and help summarize basic findings for the compensation team and business partners
• Assist with program documentation, supporting records, data integrity, audit readiness, and compliance materials
• Partner with Compensation, HR Business Partners, Recruiting, Payroll, HRIS, Finance, and regional People Teams to investigate issues, resolve discrepancies, and coordinate end-to-end completion of transactions
• Adhere to and demonstrate high proficiency in agreed critical metrics & SLAs
• Create, maintain, and improve standard operating procedures, knowledge articles, checklists, process maps, and case-handling guidance for compensation processes
• Perform data validation, reconciliation, and quality-control checks across SuccessFactors, case-management tools, payroll inputs, compensation planning files, and downstream reporting systems

Expected Skills

• Experience for 4+ years in HR Operations / Shared Services in an HR Shared Services role (EMEA and Americas)
• Strong Excel or spreadsheet skills, including data validation, lookups, filters, pivot tables, reconciliation, and basic analysis
• A continuous-improvement mindset, with the ability to identify patterns, diagnose process issues, and translate observations into practical improvements
• Can function independently, with minimal mentorship and supervision
• Working knowledge of compensation concepts, including salary ranges, market positioning, comp ratio, job architecture, pay changes, promotions, merit, bonus, and compensation data governance
• Should be proficient with HRMS and ticketing tools such as Zendesk, SuccessFactors, and should have been excellent in meeting HRSS performance parameters - case handling, etc