Customer Advocate, Core Products, Office of the CPO

Role Responsibilities

• Serve as the primary strategic liaison between MongoDB's core product organization and its most important customers, ensuring their needs are heard, prioritized, acted upon, and ultimately addressed.
• Develop and execute a forward-looking customer advocacy strategy in collaboration with the CPO and senior product leadership
• Build and maintain deep relationships with executive stakeholders at strategic customer accounts, acting as their trusted partner and escalation point for core product concerns
• Drive an effective, structured process for customer engagement — from initial qualification and discovery through executive narrative development, action tracking, and closed-loop follow-up
• Partner closely with Product, Engineering, Sales, and Customer Success to surface high-signal customer feedback and translate it into actionable product insights and roadmap influence
• Lead preparation for and participate in executive customer meetings — shaping the narrative, representing product commitments, and ensuring clarity on follow-up actions and accountability
• Establish a deep, technical fluency in MongoDB's core product portfolio to credibly represent product capabilities and limitations in customer conversations
• Define and track key success measures for the CPO's customer engagement motion, including quarterly analysis of outcomes and areas for improvement
• Contribute to the development and scaling of best practices in customer engagement across the organization, elevating the standard for how MongoDB partners with its most strategic accounts
• Leverage AI tools and data-driven insights to identify trends across customer interactions, proactively surface risk or opportunity, and inform executive prioritization

Role Requirements

• 10+ years of work experience, or 8+ years ideally in SaaS product management, consulting, enterprise sales strategy, or customer success leadership
• MBA or advanced degree preferred
• Sharp business judgment with the ability to see the big picture while also driving disciplined execution on the details; strong instinct for prioritization in high-ambiguity environments
• Demonstrated success influencing product direction through customer advocacy, executive engagement, or voice-of-customer programs at scale
• Executive presence — exceptional verbal and written communication skills, with the ability to craft and deliver compelling narratives for both technical and non-technical audiences at the C-suite level
• Proven ability to drive cross-functional alignment and resolve conflict across diverse stakeholder groups, including Engineering, Product, Sales, Legal, and Customer Success
• Deep problem-solver mindset with a track record of understanding and fulfilling complex customer needs, including translating ambiguous feedback into clear, actionable product signals
• Experience working in or alongside a product organization, with sufficient technical fluency to engage credibly on platform capabilities, integrations, and roadmap tradeoffs
• Demonstrated exceptional learning agility — able to rapidly internalize new product domains, market dynamics, and customer contexts
• Experience leveraging AI tools and analytical platforms (Tableau, Salesforce, or equivalents) to derive insights from customer data and support decision-making
• High energy, strong work ethic, and disciplined execution skills with the ability to thrive in a fast-paced, dynamic environment managing multiple high-priority engagements simultaneously and have the ability to drive urgency with each one
• Comfort with ambiguity and organizational change; action-oriented and adaptable
• Willingness to travel for customer and partner meetings, up to 50% of the time