Associate Education Services Consultant

Job Responsibilities

• Assist in designing, developing and testing in-app learning using Ngage/Pendo and Parta.io capabilities, utilizing instructional design best practices, and working with guidance from senior team members
• Support the creation of a range of interactive activities and in-app simulations that reinforce key product features and workflows, utilizing CX/UX design principles
• Collaborate with senior instructional designers, product managers, and technical resources to understand product enhancements and assist with creating and deploying in-app guidance for in-app learning.
• Participate in customer learning sessions as a technical facilitator, walking users through Ngage/Pendo functionality and best practices after ramping up on our tools and products
• Learn and apply web design and user experience (UX) principles to ensure learning content is intuitive, accessible, and engaging for diverse audiences
• Develop clear, compelling written content including learning guides, help documentation, and customer-facing communications that reflect strong writing and presentation skills
• Assist with troubleshooting customer and internal challenges with Ngage/Pendo functionality
• Assist in various administration tasks including CSP support, record-keeping, project tracking and customer interactions

Job Qualifications

• 1 -3 years of strong technical foundation with hands-on coding experience in JavaScript, CSS, and HTML
• Excellent written, verbal, and interpersonal communication skills with ability to present complex information clearly to non-technical audiences
• Experience or interest in web design and/or user experience (UX) design principles
• Strong problem-solving mindset with ability to work through defined problems using standard approaches with guidance
• Proficiency with MS Office (Word, PowerPoint, Excel) and experience with AI tools such as Claude
• Demonstrated ability to seek feedback, reflect on it, and apply it to improve your work
• Ability to work collaboratively across teams, taking ownership of assigned work while remaining adaptable to feedback
• Willingness to take on diverse tasks and develop new skills in a fast-paced, evolving environment
• BE/BTech or ME/MTech in Computer Science, Information Technology, Communications, Design, or related field (recent graduate)

Preferred Qualification:

• Experience with agentic AI tools and awareness of how they can support learning, content creation, and productivity workflows
• Interest in or exposure to instructional design principles and eLearning development
• Familiarity with modern content creation tools such as Parta.io, Canva and Articulate 360
• Understanding of SaaS product workflows and B2B customer enablement models