Job Description
Roles and Responsibilities:\n- Conduct voice coaching sessions for employees servicing US and/or UK audiences.\n- Facilitate instructor-led training programs.\n- Design, plan, and implement effective training curriculums.\n- Organize and execute training workshops and classes.\n- Provide constructive criticism and coaching to participants.\n- Assess individual performance and develop improvement plans.\n- Maintain relationships with internal stakeholders to understand their training needs.\n\n### Required Skills & Qualifications:\n- 4–7 years of experience in voice coaching, specifically for employees servicing US and/or UK audiences.\n- Deep expertise in training on American Accent and accent neutralization to ensure clear, effective communication with international clients.\n- Proven experience in facilitating high-impact, instructor-led training (ILT) programs.\n- Demonstrated ability to design and implement comprehensive training curriculums tailored to voice and accent requirements.\n- Skilled in providing constructive feedback and personalized coaching to improve participant performance.\n- Proficiency in assessing individual performance, identifying phonetic gaps, and creating targeted improvement plans.\n- Strong organizational skills with a track record of planning and executing large-scale training workshops.\n- Experience in building and maintaining strong internal stakeholder relationships to align training with business goals.\n- Excellent communication, presentation, and public speaking skills.\n\n### Desired Skills:\n- Adaptability and flexibility in training approach\n- Creativity in developing engaging training materials.\n- Attention to detail and strong analytical skills.\n- Time management and ability to manage multiple projects.\n\nHexnode is an Equal Opportunity Employer. We welcome and encourage candidates of all backgrounds, identities, and experiences to apply.
