Full Stack Developer

Job Description

We are seeking a Full Stack Developer to build a configurable, UI-driven self-service platform for contact center operations on top of Amazon Connect. The platform enables business users to manage call routing, queues, and outbound campaigns without requiring code changes or developer intervention. The ideal candidate will have strong backend expertise in Java and microservices, along with working knowledge of frontend technologies to support UI-driven workflows.

Responsibilities:

• Design and develop scalable microservices and RESTful APIs using Java, Spring Boot
• Build backend systems to support dynamic call routing, queue management, and configuration-driven workflows
• Develop services enabling outbound campaign management and dialer customization
• Collaborate with UI teams to power self-service interfaces used by business users
• Integrate applications with AWS services (EC2, S3, Lambda, API Gateway, DynamoDB)
• Abstract and manage business logic outside of Amazon Connect to enable flexible configurations
• Ensure systems support real-time updates without requiring deployments
• Optimize performance, scalability, and reliability of distributed systems
• Participate in code reviews, debugging, and production support