IT Support Associate
Metayb
Full Time1+ yearsPosted 4 days ago
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Overview
Position Type
Full Time
Experience
1+ years
Job Description
Job Summary
We are looking for a motivated IT Support Associate to provide day-to-day technical assistance to employees and support the organization's IT infrastructure. The role involves troubleshooting hardware, software, network, and user-access issues while maintaining proper IT documentation and asset records.
Key Responsibilities
- Provide first-level support for laptops, desktops, printers, applications, and peripherals.
- Troubleshoot basic LAN, Wi-Fi, VPN, Internet, DNS, and DHCP issues.
- Install, configure, and maintain operating systems and approved software.
- Support user onboarding/offboarding, account setup, and IT equipment allocation.
- Manage and update IT support tickets and ensure timely resolution.
- Maintain accurate IT asset inventory and documentation.
- Assist with network devices, Microsoft 365, IP phones, CCTV, attendance systems, and other IT infrastructure.
- Escalate complex issues to senior IT personnel or vendors.
- Follow IT policies, SOPs, security practices, and support procedures.
Skills Required
- Good knowledge of Windows 10/11 and computer hardware.
- Basic understanding of networking, TCP/IP, DNS, DHCP, LAN/Wi-Fi, and VPN.
- Basic knowledge of Microsoft 365.
- Troubleshooting and problem-solving skills.
- Good communication and customer service skills.
- Good documentation and organizational skills.