Product Owner / Senior Business Analyst

About the Role

MaxIQ is looking for an experienced Product Owner / Senior Business Analyst who can translate product ideas and customer requirements into clear, actionable requirements for engineering.

Key Responsibilities

• Work with Product leadership and stakeholders to understand product requirements, customer problems, and business objectives.
• Translate high-level product ideas into detailed PRDs, user stories, workflows, functional requirements, and acceptance criteria.
• Own and maintain the product backlog, ensuring engineering always has clearly defined and prioritized work.
• Break large product initiatives into smaller, well-scoped features and user stories that can be effectively delivered by engineering.
• Conduct requirement discussions with customers, Customer Success, Sales, and internal stakeholders when deeper business understanding is required.
• Identify edge cases, dependencies, permissions, data requirements, and workflow implications before development begins.
• Lead or actively participate in backlog refinement and grooming sessions with Engineering and Design.
• Work closely with Engineering throughout development to clarify requirements and resolve functional questions quickly.
• Collaborate with Design to ensure product workflows and user experiences align with business requirements.
• Partner with QA to ensure test scenarios adequately cover functional requirements and acceptance criteria.
• Validate completed features against expected product behaviour before release.
• Coordinate across Product, Engineering, QA, and GTM teams to ensure features move smoothly from requirements through development and release.
• Maintain clear documentation for product functionality, workflows, and important business rules.
• Support Customer Success, Sales, and Professional Services with product knowledge and clarification of product behaviour.

Requirements

• 4+ years of experience, including at least 2+ years as a Product Owner, Business Analyst, Senior Business Analyst, or similar product-focused role.
• Strong experience converting ambiguous business requirements into detailed, engineering-ready specifications.
• Excellent understanding of user stories, acceptance criteria, workflow modelling, and product requirement documentation.
• Strong analytical and problem-solving skills with the ability to think through complex workflows and edge cases.
• Ability to work closely with engineers and comfortably discuss APIs, integrations, data models, system behaviour, and technical constraints.
• Strong understanding of modern SaaS products and software development processes.
• Excellent written and verbal communication skills, including the ability to communicate with both technical and non-technical stakeholders.
• Strong prioritization and organizational skills with the ability to manage multiple initiatives simultaneously.
• Comfortable working in a fast-paced environment where requirements may evolve as we learn from customers.
• Strong ownership mindset—you should be able to take a requirement from initial discussion through successful delivery.

Preferred Experience

• Experience working on B2B SaaS products.
• Experience with Sales Tech, Revenue Operations, CRM, or Customer Success platforms.
• Experience with Salesforce or other enterprise CRM systems.
• Experience with products involving complex workflows, permissions, integrations, analytics, or enterprise hierarchies.
• Familiarity with AI-powered products is a plus.