Relationship Manager
Matrimony.com
External2+ yearsPosted 15 days ago
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Overview
Position Type
External
Experience
2+ years
Job Description
Designation Title
Relationship Manager
Reporting to
HME
Key Responsibilities
- Welcoming the customer on-board and create a Member Profile.
- Understanding the member choice, expectations and identifying the uniqueness of the Member.
- Searching, screening, short listing, establishing contact, initiating meeting between members, and creating success stories.
- Maintaining good rapport with the member; providing the right ‘Assisted’ experience and delivering quality service.
- Managing a set customer portfolio with robust follow up
Skills & Competencies
- Good command over English language, fluency in the regional language (Bengali), proactiveness, listening skills, service orientation.
- Punctuality & Presentation skills
- High Emotional quotient, Persuasion Skills
- Ability to read/interact to understand the client requirements
Eligibility
- Graduate
- Must have completed 12 months of service with the Matrimony.com.
- No PDP in last 6 months
- No disciplinary action in the last 6 months
- No branch complaints received in the last 6 months.
- Last performance appraisal rating should be C and above.
- Should be fluent in English
Required Skills
Self ServiceSalesEnglishBengaliIt FluencyProactivenessGood Listening SkillsCustomer Service OrientationPunctualityPresentationHigh Emotional QuotientPersuasion SkillsAbility To Read Interact To Understand The Client Requirements