Team Leader

Job Description

Job Code

Designation Title

Role

Reporting to

About Us matrimony.com Ltd is one of India’s largest consumer internet companies and the most trusted matrimony brand in the world with a strength of over 3500 associates in India and abroad. We are India's first consumer Internet Company to get listed with market capitalization of more than Rs.2000 Crores.

matrimony.com provides both matchmaking and marriage related services through websites, mobile sites and mobile applications and is also complemented by 130+ company owned retail outlets. Its flagship products are Bharat Matrimony, Community Matrimony and Elite Matrimony in the matchmaking business, with over 5 million active members availing our services. With a strong leadership in matchmaking, matrimony.com has been expanding into highly unorganized $ 55 billion marriage services Industry. Our goal is to build a billion dollar revenue company as a long lasting institution with a legacy for the generations to come. Our offerings in the marriage services business are matrimonybazaar.com and mandap.com

Department Overview

Bharat Matrimony is India’s leading provider of online matchmaking services and is renowned as the most trusted matrimony portal. It comprises of a network of 15 regional portals like Hindi Matrimony, Bengali Matrimony, Tamil Matrimony, Telugu Matrimony and Marathi Matrimony to name a few.

Role Overview

The Payment Assistance Team Leader is responsible for monitoring and managing team of Telesales and service executives for BM Fresh, ensuring lead generation and conversion into sales leading to revenue generation.

Key Responsibilities

• Monitor and managing a team of telesales executives and driving productivity
• Responsible for handling critical teams.
• Control attrition
• Ensure that the executives meet the hourly/daily/monthly targets and send reports to the manager on the targets achieved
• Periodically review the performance of the team, constantly motivating executives driving them towards incentives

Skill and Competencies

• Excellent verbal communication, telephone etiquette, fluency in English and the regional language, selling and telemarketing skills, persuasive skills, listening skills
• Good Leadership / Supervisory Skills
• Service orientation
• Good computer & internet knowledge

Education and Experience

Graduate with minimum 4-6 years experience in sales or customer engagement in BPO/Telesales/Telemarketing/Concept Selling etc domain ; 1 year sales team handling experience in must

Job Location

Chennai - Guindy

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