Account Manager

Summary:

The Account Manager (Small-Tier Specialist) is responsible for managing and growing a large portfolio of small-tier, high-volume customer accounts through efficient, scalable account management practices. This is a sales position focused on maximizing value and retention across a significantly larger book of business than traditional account management roles, typically 2-3 times the account volume of standard AMs.

Rather than intensive one-on-one relationship building with a small number of accounts, this role emphasizes automated and thoughtful account management strategies to maintain and grow a large customer base. The AM identifies opportunities for product expansion, manages account health through a mix of scalable outreach methods, and develops processes that allow you to effectively serve hundreds of accounts while maintaining quality service delivery. You will work closely with Regional Account Executives, Sales Associates, and peers to identify accounts with growth potential, coordinate with MasterControl departments on customer needs, and implement campaigns and programs that drive adoption and retention across your book.

Responsibilities:

• Manage and maintain a large portfolio of small-tier, high-volume accounts (200+ accounts)
• Develop scalable account management processes and workflows to efficiently serve a significantly larger book of business
• Identify and nurture accounts with growth and expansion potential within your assigned book
• Create and execute automated outreach strategies (campaigns, email sequences, digital communications) to maintain customer engagement at scale
• Maintain accurate and detailed customer account data in contact management software
• Develop growth strategies for cohorts of accounts and individual high-potential opportunities
• Create, maintain, forecast, and report on pipeline opportunities using contact management software
• Troubleshoot customer issues and coordinate resolution with appropriate MasterControl departments
• Collaborate with peers and AEs to identify best practices for managing high-volume portfolios
• Participate in campaigns, sales initiatives, and marketing programs as directed by sales management
• Manage account prioritization based on growth potential, expansion signals, and retention risk

Is This You?

This role is an excellent fit if you:

• Thrive on volume and scalability, and are energized by managing many relationships simultaneously
• Love systems and workflows, and are naturally inclined to build, document, and optimize processes
• Are comfortable with automation, leveraging tools, templates, email sequences, and campaigns
• Prefer high activity over intense relationship focus, with multiple conversations every day
• Get satisfaction from breadth rather than depth
• Have a growth mindset about your book and are motivated by scaling your portfolio
• Are detail-oriented and data-driven
• Adapt well to different types of customers, industries, and communication styles

Preferred Skills:

• Software sales and/or marketing experience is required
• Excellent written communication skills are required
• Proficiency with workflow design and process documentation is required
• Ability to understand, implement, create, and communicate standard operating procedures is required
• Proficiency using MS Office (Word, Excel, PowerPoint), computer systems, and communication tools is required
• Experience with Salesforce or similar CRM platforms is preferred
• Experience managing high-volume customer bases or portfolios is preferred
• Experience with marketing automation tools or campaign management platforms is preferred
• Knowledge of the Life Sciences, Medical Devices, and Manufacturing industries is preferred
• Ability to work independently and self-manage across a large portfolio is required
• Track record of thriving in fast-paced, high-activity environments is preferred

Why Work Here?

MasterControl is a place where Exceptional Teams come together to do their best work. Hiring Exceptional Teams is a core value, and employees are surrounded by intelligent, motivated, and collaborative individuals. We work hard to develop and challenge our employees' skill sets, recognize their contributions, encourage professional development, and offer a one-of-a-kind culture.

Benefits:

• Competitive compensation
• Medical
• 401(k) plan with company match
• PTO packages that increase with tenure
• Schedule flexibility
• Company parties and employee recognition programs
• Dental/vision plans
• Employer-paid life insurance policy
• Much, much more!

Applicants must be currently authorized to work in the United States on a full-time basis.

Equal Opportunity:

MasterControl is an Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact [email protected] or call (801) 942-4000 and ask to speak with a member of Human Resources.