Security Control Room (SCR) Operator

SOC Operator

The SOC Operator is responsible for using best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to business, the brand and or employees. This position is responsible for using best practices for communicating information surrounding those incidents to leadership as appropriate. The SOC Operator will monitor cameras and alarms, dispatch associated calls via telephone and radio, operate access control technology, and provide general assistance to both employees and guests. The SOC operator supports a field team as they prepare for, respond to, and recover from both crisis and non-crisis incidents.

Responsibilities

• Answering routine and emergency calls, monitoring alarms and video equipment including fire alarms, door alarms, and duress alarms and provides general assistance to both employees and guests.
• Maintains various records of communications and events.
• Use multiple internal and external resources to gather and manage information and intelligence.
• Escalate (without delay) complaints and unusual/critical event information to the Supervisor.
• Accurately maintains control of all equipment and keys in the SOC. Accurately logs all equipment and keys signed out and returned by Security or other parties.
• Informs (without delay) the Supervisor of any missing, damaged, or inoperative equipment or communications, alarm, CCTV, or other systems
• Proactively monitors all surveillance cameras and CCTV remote viewer programs. Monitors and responds to all security and safety system alarms.
• Answers and responds to events and situations received over regular and emergency phones and intercoms. Controls and monitors the two-way communication systems.

Benefits

• Insurance: medical, vision and dental
• Short term disability
• Critical care/Hospital Indemnity
• Complimentary life insurance
• Pet insurance
• Legal assistance/guidance
• Identity theft protection
• Paid on the job training
• Paid time off
• Bi-Weekly Pay
• Competitive compensation
• Career advancement opportunities
• Continuous learning opportunities through LMS
• Employee referral bonus program
• Employee assistance program (EAP)
• Employee recognition events
• Employee performance incentives/rewards
• Professional growth and development opportunities