Security Officer

What We're Looking For

We hire for our core values – and we mean it:

• Service – You understand that exceptional service builds trust and reputation
• Integrity – You are accountable, honest, and self-aware
• Innovation – You look for better ways to get the job done
• Drive – You bring 100% effort and push through obstacles
• Commitment – You dedicate yourself to the mission
• Polished, professional presentation – well-groomed and business-appropriate at all times
• Clear, fluent, professional communication skills, both written and verbal
• Composed and confident interacting with senior executives and high-profile visitors

Key Responsibilities

• Monitor CCTV, alarm, and access control systems from the Security Operations Center / dispatch desk
• Dispatch officers and coordinate response to alarms, incidents, or emergencies across client sites
• Respond to calls of distress or emergencies such as fire, injuries, or the presence of unauthorized persons by contacting police, fire departments, and/or local emergency response teams
• Prepare clear, concise, and accurate incident reports and shift logs
• Operate dispatch/monitoring platforms, incident reporting software, and email
• Manage multiple simultaneous alerts and radio/telephone communications in a high-pressure environment
• Perform other duties as determined by the security supervisor

Qualifications

Applicants must meet one or any reasonable combination of the following:

• Two years of customer service experience AND one year of verifiable security experience

Requirements

• Valid FL Security D License
• Valid FL Driver's License
• High school diploma or equivalent
• Ability to pass a criminal background check and drug test
• Technology skills: operate access control systems, utilize a computer for incident reports, operate security software systems or applications, use email
• Strong customer service skills, professional demeanor, and appearance
• Experience managing multiple tasks, executing radio and telephone communications, and performing in a medium to high pressure environment with frequently changing and/or competing demands
• Familiarity with report writing
• Excellent surveillance and observation skills
• Above-average written and verbal communication skills
• Strong interpersonal skills with a demonstrated ability to interact effectively with client staff and the public
• Willingness and ability to work across multiple client sites and shifts based on operational need
• Trained in CPR and First Aid preferred

Compensation & Benefits

• $21.50 per hour
• Paid time off
• Medical insurance
• Dental insurance
• Paid holidays
• Pension / retirement benefits
• Skills-enhancing training and opportunities for career growth and promotion