Director of Security

Strategic Leadership & Client Partnership

• Serve as the primary on-site subject matter expert for security operations, interacting directly with property ownership and corporate leadership.
• Build, improve, and maintain effective, high-trust relationships with both the client and on-site staff.
• Coordinate necessary support services to effectively manage the site, meet or exceed financial and operational goals, and deliver exceptional customer service.
• Develop, prepare, and compile reports, memos, and documentation pertaining to personnel activities, security metrics, and account trends

Team Management & Operational Oversight

• Directly manage, lead, and support a team of 8 security officers, site leads, and shift supervisors—including hiring, scheduling, payroll tracking, and performance evaluations.
• Conduct annual performance reviews and manage performance tracking, disciplinary actions, and staff development initiatives.
• Partner with HR and operations management on onboarding, training, personnel file integrity, and workforce management systems.
• Track and manage company equipment in the field (technology, vehicles, etc.) to ensure proper usage in accordance with company policies

High-Rise Safety & Crisis Management

• Ensure high-quality physical security services, tenant amenity spaces, retail corridors, and connected parking facilities.
• Appropriately handle and lead initial responses to all escalated security issues or emergency situations.
• Maintain comprehensive knowledge of federal, state, and local guidelines relative to contracted services.
• Drive a culture of safety, accountability, and customer service that reflects company and client values