IT Administrator

What We Do

The IT team has the twin responsibilities of making the technology that every Mapboxer uses as effective and frictionless as possible while also optimizing the performance of our corporate technology stack. We do that by promoting secure, repeatable processes, supporting data wherever it lives, and delivering self-service solutions whenever possible.

Everyone at Mapbox is a customer, a stakeholder, and a partner, often all at the same time. IT has a diverse range of functions, including incident response, laptop support, office networking, audio/visual administration, SaaS application integration, new hire orientation, and end-user training. This role focuses on the systems and identity infrastructure that make that support possible, working alongside our dedicated help desk team who own the front line.

What You'll Do

In this role, you can expect to:

• Travel to our San Francisco office on a weekly basis to collaborate with cross-functional teams and support business needs.

• Own secure configuration, provisioning, and lifecycle management of identity and access across Okta, AWS, GitHub, Google Cloud, G Suite, and other systems of record — treating identity as the foundation of our security posture.

• Manage and secure our endpoint fleet (macOS/Windows/Linux) via MDM, including compliance baselines and automated deployment, so devices are secure and functional before a ticket is ever filed.

• Own the in-office LAN, WiFi, audio-visual, conferencing, and computing systems end-to-end from a remote position.

• Continuously mine ticket trends to identify what shouldn't be a ticket at all — building automation and self-service tooling that resolves issues before they reach the help desk, and partnering with the help desk team to keep escalations rare and well-documented.

• Serve as the technical escalation point for issues the help desk can't resolve — approachable, fast, and using every escalation as an input for the next automation.

• Support the smooth onboarding of new hires and manage the full employee IT lifecycle from a systems perspective (provisioning, access, deprovisioning).

• Partner with Security on audit readiness (SOC 2, access reviews) for the systems you own.

• Participate in weekly sprints and IT projects, both as a contributor and as a leader.

What We Believe are Important Traits for This Role

• Experience with our IT tools and platforms of choice, including macOS, Windows 11, different Linux distros, Okta SAML, GitHub, Slack, Google G Suite, Jamf, Zoom, Jira, and Confluence.

• Experience in a fast-paced IT organization that prioritizes security, automation, and system reliability, working closely alongside a dedicated support/help desk function.

• Comfortable serving as a technical escalation point and SME — self-motivated to eliminate the root cause of repetitive tickets rather than just resolving them one at a time.

• The ability to thrive as a regional operator as part of a geographically diverse, fully remote team. While Mapbox deeply values team support and interaction, most forms of team communication will not be in real time.

• Comfortable working in spoken and written English. Knowledge of Japanese is a plus.

• A love for problem solving, and a commitment to frictionless risk reduction. You dig into the root causes of issues, think outside the box, and strive for "secure by default" whenever possible.

• Experience configuring and maintaining common small office networking products.

• Experience automating with scripting languages like bash. Knowledge of Node.js or Python is a plus.

• Familiarity with Agile frameworks to keep projects on track and delivered at velocity.