Client Service Director

Who We Are

MAP | WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients’ businesses.

About WPP

MAP is part of<span class="Apple-converted-space"> </span><a href="https://urldefense.com/v3/__http:/wpp.com/__;!!IfJP2Nwhk5Z0yJ43lA!L_cfT4E3gsmmDY1lVQTB6ihlfPeBl9X4sMM2KI6iWZYexC2nCeZ9oxgP9qvgbrqxIBpx82rGb_mWqh5F0zKxq5_dP7Y$" data-outlook-id="5677231c-455b-4705-9250-42d6515234fb">WPP</a>, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel. 

What will your day look like?

As a Client Service Director, your day will be filled with strategic decision-making, problem-solving, and team leadership. You will lead, manage and grow your client workstream, ensuring that projects are delivered on time, within budget, and to the highest quality standards. You will also maintain a close relationship with client stakeholders, acting as their go-to person for any challenges that need solving.  Further, you encourage an environment of growth and optimization within the team, and you are always on the lookout for the next idea, client growth opportunity or process optimization that can increase our efficiency.  <br><br>More specifically, your tasks include:

• Overseeing the delivery of all workstream-related projects.
• Managing the client relationship driving day-to-day contact, ensuring high client satisfaction and being a strategic partner to the client.  
• Financial management of the account, including scoping, preparing, and reviewing revenue and profitability reports.
• Leading the team, which may consist of Account Directors, Senior Project Managers, and Project Managers.
• Driving cross-functional collaborations various teams, for example tech, data, creative and Strategy teams.  

Continuously optimizing ways of working and driving process improvements.

Who are you going to work with?

In this role, you will work closely with a variety of internal and external stakeholders. Internally, you will report to the Client Partner and work in partnership with the Program Director. You will also collaborate with the finance team and the Specialist Department team leads. Externally, you will interact regularly with client stakeholders, acting as their main point of contact and trusted advisor.

What do you bring to the table?

The ideal candidate for this role is a strategic thinker with a deep understanding of CRM loyalty and marketing technology. You have excellent leadership skills and a proven ability to manage large complex programs. You are highly organized, able to balance multiple priorities, and remain calm under pressure. You are a great communicator, able to present complex information in a clear and understandable manner. You are also a strong relationship builder, comfortable working with a diverse range of stakeholders in a multicultural environment.

In addition, you have:

• A strong track record in Client Service roles within digital agencies, with at least 5 years in a senior leadership position.
• Deep understanding of CRM technology such as Salesforce Marketing Cloud and/or Adobe. Experience with strategic management and implementation of IT projects within CRM and/or marketing automation.  
• Proven track record of managing large scale projects.
• Extensive experience with people management, and the knowledge and skills to lead a team with varying experience and seniority and different cultural backgrounds.   
• Strong financial acumen and ability to manage budgets effectively.
• Excellent communication skills and the ability to present complex information clearly and effectively.
• Resilience and the ability to handle difficult situations with grace and professionalism.
• Willingness to travel as needed.

A leader in personalized customer experiences

MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

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<p>WPP (MAP/VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.</p>

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