Store Manager - The Mall at University Town Center

Position:

Store Manager

Store Manager

As a Lush Store Manager, you're a true leader who embodies our core values in everything you do. Whether you're interacting with customers, motivating your team, or making important business decisions, you always keep the following in mind: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

As the Store Manager, you're responsible for:

• Recruiting your team
• Training and developing your management team
• Training and developing your team on brand, product, and service

You oversee all aspects of the retail business, from managing budgets to exceeding sales targets. It's also about creating an environment that fosters a strong customer experience, staff experience, and operational excellence.

Responsibilities:

Sales & Customer Experience:

• Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience.
• Building the Brand: educate customers and staff on brand values and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
• Product Passion: increase the depth of your product knowledge and make informed product recommendations for every need.
• Driving Sales: develop and execute business plans that align with the American business strategy to achieve short- and long-term goals, improve KPIs, and achieve sales goals.

Team Leadership:

• Leadership Practices and Staff Development: coach and develop your team by creating development plans, coaching behaviors as they arise, and providing constructive feedback.
• Diversity, Equity, Inclusion, and Belonging: maintain a diverse team and an inclusive environment by prioritizing DEIB training and initiatives.
• Engagement and Performance: make balanced decisions on performance concerns and create action plans to improve staff engagement.
• Recruitment and Selection: form teams with a diverse mix of styles, perspectives, and experience, and provide transparency and equity in interview and promotion processes.

Operational Excellence:

• Policies and Procedures: ensure shop compliance and that staff follow company standards for time and attendance, breaks and meals, product integrity, respectful workplace, health and safety, and daily communication, within budget.
• Stock and Inventory: manage ordering, inventory, and waste using inventory reporting tools, within your allocated budget.
• Visuals and Merchandising: create and execute merchandising plans to improve KPIs and maintain a clean, beautiful work environment and consistent customer experience.
• Scheduling, Time, and Attendance: schedule the right number of staff with the right skill levels at peak times, while staying within your labor budget.

Qualifications:

Required:

• 3-5 years managing in a retail environment.
• Strong HR skills in hiring, scheduling, training, conflict resolution, and performance management.
• Excellent listening and communication skills.
• Excellent analytical, critical thinking, and troubleshooting skills.
• Excellent organization and time management skills.
• Strong customer service, supervisory, and sales skills.
• Knowledge and interest in skincare, natural beauty, and ethical business.
• Ability to work flexible hours, including holidays, evenings, and weekends.

Preferred:

• Experience with consultation-based customer service models.
• Ability to develop and train staff through positive coaching and feedback.
• Strong record of developing retail staff careers.
• Proficiency in Excel and Microsoft Office, and adaptability to other systems as required.
• Experience in cross-cultural collaboration and DEIB or social justice training.
• Fluency in Spanish, French, or other languages.

We Offer:

• A fun and funky store atmosphere where individualism is encouraged.
• A 50% discount off all our products.
• An unconventional retail structure to support your entrepreneurial spirit.
• The opportunity for growth, as Lush loves to promote from within.

Equal Opportunity:

Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, adverse mental health, and other characteristics protected by law under federal or provincial/state jurisdiction.