Underground Utility Protection Coordinator

What You'll Do:

• Receive, review, and process incoming 811 locate tickets within required response times.
• Coordinate utility locating activities with internal field teams and third-party locating vendors.
• Prioritize emergency and high impact locate requests to minimize service disruptions and infrastructure damage.
• Maintain accurate records of locate requests, responses, markings, and completed work in tracking systems.
• Monitor ticket volumes, aging, and compliance metrics to ensure SLA adherence.
• Communicate with construction crews, contractors, municipalities, and customers regarding locate statuses and conflicts.
• Investigate damage incidents and assist with root-cause analysis and reporting.
• Ensure compliance with state one-call laws, and Lumos damage prevention policies.
• Generate reports related to locate performance, damages, ticket trends, and operational KPI’s.
• Escalate unresolved conflicts, missed locates, or risk-related issues to leadership promptly.

What You'll Bring:

• Excellent verbal and written communication skills
• Strong interpersonal skills.
• Demonstrated analytical thinking, problem solving, and conflict resolution skills.
• Solid MS Office skills (Word, PowerPoint, SharePoint, Outlook, Excel).
• Attention to detail.
• Data analysis; Identification of concerns and opportunities.
• Ability to prioritize multiple deadlines.
• Team collaboration skills.
• Data tracking and reporting experience preferred.
• Customer Service experience required.
• Safety and compliance mindset preferred.

What Makes You a Great Fit:

• High School diploma required. Education in construction management, GIS, utility management, or equivalent experience preferred.
• 2+ years of experience in utility coordination, telecommunications, construction, or underground infrastructure operations preferred.
• Strong organizational and time management skills required.
• Understanding of key business operations within Fiber Construction Technologies is highly desirable.
• Working experience managing multiple vendors and stakeholders.
• Experience auditing business processes and GIS/fiber databases to identify data quality concerns, process gaps, and opportunities for improvement.
• Knowledge of GIS mapping systems and utility locate software preferred.
• Familiarity with state utility damage prevention regulations.
• Knowledge of 811/One-Call processes and underground utility locating practices.
• Experience working with contract locating vendors.

Physical Requirements:

• Frequent sedentary periods using computers, keyboard, and other peripherals.
• Near-constant use of sight, speech, hearing, comprehension, and reasoning.