Clinical Services Manager

Job Responsibilities:

• Coordinates and oversees all direct and indirect patient services provided by clinical organization personnel.
• Assists the Executive Director/Administrator in the preparation and administration of the organization's budget.
• Interprets operational indicators to detect census changes and increases or decreases in volume that could impact staffing levels, revenues, or expenses.
• Evaluates performance of team.
• Assists and develop skills and techniques in evaluating the performance of clinicians and supportive care staff.
• Assists with hiring, evaluations, and terminations of organization personnel.
• Conducts annual evaluations on clinicians and supportive care staff, or more frequently if indicated.
• Oversees the maintenance of patient clinical records, statistics, reports, and records for purposes of evaluation and reporting of organization activities.
• Assures proper maintenance of clinical records in compliance with local, state, and federal laws.
• Responsible for the maintenance of adequate and appropriate inventory supplies and equipment for the provision of patient services.
• Develops, implements, and evaluates the orientation program for new organization personnel. Responsible for orientation of new organization personnel, directly or delegated.
• Plans and implements in-service and continuing education programs to meet education and training needs of organization personnel.
• Assists with the evaluation of organization performance via performance improvement program, productivity, quarterly and annual reviews. Assures for the quality and safe delivery of hospice services provided through the Organization.
• Assists in the development of organization goals. Develops, recommends, and administers Organization policies and procedures.
• Assures compliance with all local, state, and federal laws regarding licensure and certification of organization personnel and maintains compliance to the CHAP hospice standards.
• Informed about changes in the field of nursing and hospice care, shares information with appropriate organization personnel.
• Promotes hospice referrals in the health care community.
• Perform other duties as assigned.

Job Qualifications:

• Nursing degree required (ADN/ASN acceptable). Bachelor’s of Science in Nursing (BSN) or Master's degree preferred.
• Maintains an active nursing license that is in good standing.
• At least 3-5 years of experience in healthcare management, hospice, or palliative care and/or training in end-of-life care preferred.
• At least 2-5 years of experience with Medicare Hospice Certification as well as CHAP guidelines preferred.
• Knowledge of hospice care and the services provided to patient and family/caregiver through an interdisciplinary group.
• Proficient in MS Office applications and ability to learn department and job-specific software systems.
• Demonstrate organizational skills.
• Demonstrate effective verbal and written communication skills.
• Demonstrate analytical skills when problem-solving. Demonstrate high attention to detail and a high degree of accuracy.