Customer Technical Architect

About Us:

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This position is located in Pune. You'll be working in a major tech center of Pune, India. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!

The Customer Technical Architect (CTA) serves as the premier technical authority and trusted advisor for strategic enterprise accounts. Acting at the intersection of Internet Infrastructure, Cloud Migrations, and next-generation Agentic AI observability, the CTA ensures enterprise clients successfully design, integrate, scale, and monitor complex digital experiences across multi-cloud and AI-driven environments. Customer Architects will work closely across Sales, Customer Success, Professional Services and Product teams to provide technical know-how, common tooling and frameworks that solve common customer problems that fall outside the current goals of the product organization and scope of professional service engagements. Customer Architects will also help to translate internal, customer and prospect requests into actionable information with clear business outcomes for the Product and Engineering organizations to be able to prioritize and address.

Here's a closer look at this key role:

Technical Architecture & Strategic Advisory

• Act as the primary technical point of contact for key enterprise accounts, building trusted technical relationships with C-level executives, principal architects, and engineering leads.
• Understand complex business and operational requirements and translate them into robust, scalable observability architectures.
• Conduct Executive Architecture Reviews, health checks, and strategic planning sessions to align platform usage with business objectives.

Agentic AI & Modern Observability Frameworks

• Architect and implement comprehensive observability strategies for Agentic AI, autonomous agent networks, and LLM-backed applications.
• Leverage and advise clients on modern context protocols including Model Context Protocol (MCP), WebMCP, and tool-use interfaces to securely connect AI agents with telemetry, APIs, and data sources.
• Establish performance and reliability metrics for autonomous agents, evaluating execution accuracy, tool selection, reasoning latency, token consumption, and agent-to-agent communication paths.
• Guide enterprise clients in leveraging AI/ML insights to automate incident management, anomaly detection, and self-healing IT capabilities.

Enterprise Cloud Migration & Digital Experience Modernization

• Architect pre- and post-migration observability strategies for large-scale enterprise cloud migrations (on-premise to AWS, Azure, GCP, or multi-cloud hybrid topologies).
• Establish telemetry baselines to ensure zero degradation of digital experience, end-user latency, or application performance during complex cloud transitions.
• Provide technical oversight on Internet pathing, DNS reliability, BGP path health, and CDN distribution performance during migration phases.

Network Pathing, Integration & API Architecture

• Design end-to-end telemetry architectures across multi-cloud, containerized (Kubernetes), and edge application environments with deep emphasis on core Internet network pathing (BGP, DNS, TCP/IP, ISP routing, CDN).
• Guide clients on building custom API integrations, automation workflows, and monitoring pipelines using tools like Terraform, Ansible, and custom REST/GraphQL endpoints.
• Serve as an advanced technical escalation point to troubleshoot complex routing, latency, and digital experience challenges.

Enablement, Thought Leadership & Product Alignment

• Deliver best-practice technical workshops, enablement sessions, and product demonstrations to empower customer engineering and operations teams.
• Act as the voice of the customer internally, establishing a direct feedback loop with Product, Engineering, and AI R&D teams to influence product roadmaps.
• Author technical whitepapers, architectural integration patterns, and best-practice guides for internal and customer-facing knowledge bases and technical blogs.

What You'll Need:

• 6+ years in senior customer-facing technical roles (Customer Technical Architect, Principal Solutions Architect, Principal Customer Success Engineer, or Lead Technical Account Manager).
• Proven track record of supporting large global enterprises, Fortune 500, or Global 2000 accounts through complex cloud and digital transformations.
• Hands-on experience or deep understanding of building, deploying, and monitoring Agentic AI workflows, multi-agent frameworks, and LLM-driven architectures.
• Direct exposure to emerging AI integration standards including Model Context Protocol (MCP), and custom tool-calling/agentic API interfaces.
• Familiarity with tracking AI-specific telemetry: execution loops, context degradation, tool response latency, token consumption, model drift, and safety guardrails.
• Demonstrated experience leading enterprise-wide Cloud Migration observability initiatives (monitoring application & latency impact during migration to cloud-native/Kubernetes).
• Expert-level understanding of Internet infrastructure and network pathing: BGP (Border Gateway Protocol), ISP routing, DNS architectures, HTTP/3, SSL/TLS, and CDN distribution networks.
• Understanding of multi-cloud architectures (AWS, Azure, GCP) and cloud-native application deployment models.
• Strong expertise in modern integration patterns, web APIs (REST, GraphQL), webhooks, and data pipelines.
• Hands-on scripting capabilities in Python, Bash, Go, or JavaScript/TypeScript.
• Familiarity with Infrastructure-as-Code (IaC) tools (Terraform,Ansible) and incident routing ecosystems (ServiceNow, PagerDuty, Jira, Slack).
• Exceptional written, verbal, and technical writing abilities with strong analytical and troubleshooting instincts.
• Ability to articulate complex technical, network pathing, and AI architectures to C-level executives and engineering teams alike.
• Bachelor’s or Master's degree in Computer Science, Computer Engineering, Information Technology, or equivalent practical experience.
• Willingness to travel periodically for key executive engagements, architectural workshops, or onsite enablement.

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LogicMonitor is an Equal Opportunity Employer

At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.

For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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