Network Operations Engineer

About the Role

We're looking for a Network Operations Engineer to join our CloudOps team and keep our infrastructure secure, patched, and available around the clock. You'll monitor and support a multi-cloud environment, primarily Azure, with an AWS footprint, spanning Windows, Linux, and SQL Server systems. Coverage runs follow-the-sun, so you'll be part of a rotation that ensures alerts never go unwatched, wherever in the world they fire.

What You'll Do

Monitor & Respond

• Watch infrastructure health, performance, and security across Azure, AWS, Windows, Linux, and SQL Server using our monitoring and observability tools.
• Triage incoming alerts, assess severity, and take action — or escalate with clear context — as part of a follow-the-sun on-call rotation.
• Diagnose and resolve incidents using established runbooks, and document what happened, why, and how it was fixed.

Patch & Maintain

• Plan, schedule, and execute patches and updates across cloud resources, servers, and databases, coordinating maintenance windows to minimize business impact.
• Keep patch and compliance records current to meet security and regulatory requirements.

Improve & Report

• Track SLA, MTTR, and MTBF metrics, and report on system reliability to stakeholders.
• Contribute to post-incident reviews and refine runbooks, alert thresholds, and escalation policies based on what you learn.
• Flag opportunities to automate repetitive operational work.

What You Bring

• 2–4 years in cloud operations, systems administration, or network operations.
• Network Configuration experience: set up and troubleshoot VPNs, DNS, subnets, and routing.
• Hands-on experience with Azure; exposure to AWS is a plus.
• Comfort administering both Windows and Linux systems, plus familiarity with SQL Server.
• Experience with monitoring/alerting tools (e.g., Azure Monitor, Log Analytics, or equivalent) and patch management processes.
• A track record of clear incident documentation and communication under pressure.
• Willingness to work a follow-the-sun on-call rotation, including off-hours coverage.

Nice to Have

• Azure certifications (AZ-104, AZ-900) or AWS equivalents.
• Scripting experience (PowerShell, Python, or Bash) for automation.
• Familiarity with Infrastructure-as-Code (Bicep, Terraform, ARM) or CI/CD pipelines.
• Background in SRE practices or backup/disaster recovery (RTO/RPO).