Professional Services Consultant

About the Role

The Professional Services Consultant is a hybrid role based out of our Pune office location. The role works across four areas of PS work, depending on where demand is highest in a given week: helping prospects get value from their free trial, supporting implementation and onboarding, hands-on technical consulting work across integrations and data migrations, and delivering managed admin services to our client base.

Key Responsibilities

Trial & Conversion Support

• Monitor active trial accounts and proactively help prospects reach a meaningful setup milestone before the trial expires
• Provide lightweight, unsolicited setup help — configuration tips, content upload assistance, quick walkthroughs
• Flag high-intent trial accounts to Sales for follow-up

Onboarding & Implementation Support

• Support Activate and Operate implementations the way a Customer Enablement Specialist would — user setup, content configuration, admin training
• Log CEM hours against fixed-fee projects consistent with existing project tracking
• Help customers reach go-live readiness on schedule

Technical Consulting

• Build, configure, and monitor integrations — SFTP, API-based connectors, and Platform Connector (LPC) work
• Support data migration projects, including field mapping and validation
• Custom coding work: CSS and JavaScript for branding, portal customization, and configuration beyond standard options

Managed Admin Execution

• Identify accounts that need help with their administration, establish their managed-admin needs, and help bring customers back on track with their Litmos set up, workflows and processes.
• Document value delivered to support the renewal/upsell conversation the CEM or AE ultimately owns
• Maintain all documentation in Salesforce

What Good Looks Like

• Trial accounts reach a meaningful setup milestone well before expiration, and conversion rate improves against baseline
• Implementation projects supported stay on schedule with clean go-live readiness
• Technical consulting work (integrations, migrations, custom coding) meets the same quality bar as the existing one-time consultant team
• A measurable share of at-risk accounts convert to a paid Managed Admin package at or ahead of renewal

Requirements

Technical

• Working proficiency in CSS and JavaScript for portal customization and branding work
• Experience with API-based integrations and data migration projects
• Comfortable scoping and configuring technical work with the same rigor as a senior consultant, not just executing a checklist

Customer-Facing & Process

• 3–5 years in customer-facing SaaS support, implementation, onboarding, or renewals
• Comfortable working from data signals (usage, engagement, trial activity) rather than only inbound requests
• Familiarity with LMS administration; Litmos experience strongly preferred
• Salesforce Planhat proficiency for logging project hours, gift tracking, and trial engagement
• Understands scope boundaries across all four functions — this role executes and prepares, it does not own customer relationships or make commercial decisions

Salary Range:

₹12,00,000 to ₹18,00,000 plus 10% bonus