Director, Product Management

Key Responsibilities

Drive Cross-Functional Product Delivery & Execution

• Own delivery metrics, process health, and cross-functional dependency management between Product, Engineering, Production, Marketing, Sales, and Customer Success teams
• Serve as the primary escalation point for cross-functional blockers, priority conflicts, delivery risks, and revenue-impacting issues
• Manage the Continuous Discovery agentic planning cycle, roadmap alignment, and resource allocation to ensure product commitments are met and revenue targets are supported
• Coordinate handoffs between delivery, launch, sales enablement, and customer success to ensure smooth execution and adoption

Go-to-Market Leadership & Launch Coordination

• Joint ownership of the end-to-end go-to-market planning and execution for major product releases and features, coordinating across product, marketing, sales, and customer success
• Track launch success metrics (adoption, engagement, customer feedback, revenue impact) and drive post-launch optimization and customer success initiatives
• Serve as the primary escalation point for cross-functional blockers, priority conflicts and delivery risks

Customer Success & Adoption Leadership

• Collaborate with Product Marketing, Customer Success, and Product Operations leadership to develop customer adoption strategies aligned with product releases and organizational goals
• Establish mechanisms to collect and synthesize customer feedback, feature requests, and product insights from CS teams; translate into product insights and priorities
• Track customer metrics by feature; identify and address adoption blockers
• Facilitate cross-functional reviews of customer health and expand opportunities, ensuring product roadmap reflects customer success priorities

Marketing and Revenue Enablement Alignment & Positioning

• Partner with Marketing leadership on product positioning, messaging strategy, and campaign planning for new releases and features
• Ensure product roadmap visibility and timing are understood by Marketing to support content planning, webinars, case studies, and thought leadership
• Coordinate messaging alignment across product documentation, marketing collateral, sales materials, and customer communications

Provide Strategic Visibility & Leadership Support

• Provide the SVP of Product and Executive Leadership with comprehensive reporting on product health, delivery velocity, commitment reliability, organizational risks, and revenue impact
• Synthesize data and insights from product, engineering, marketing, sales, and customer success to inform strategic decision-making and executive visibility
• Drive strategic initiatives on behalf of the SVP of Product (organizational restructuring, tool adoption, process improvements, scaling production, GTM processes)
• Partner on hiring strategy, team structure decisions, and product/engineering/GTM organization culture and capability building
• Monitor competitive landscape, market trends, and customer feedback to advise leadership on strategic product and business positioning

Qualifications and Key Competencies

• 10+ years in program management, at a SaaS software company
• Proven success coordinating delivery across 5+ teams (product, engineering, marketing, sales, customer success)
• Experience leading go-to-market initiatives and product launches with demonstrated revenue impact
• Executive Presence & Cross-Functional Leadership: Operates at executive level; leads multiple teams without direct authority; influences decisions across business functions
• Revenue Acumen: Understands GTM strategy, sales cycles, customer acquisition, and revenue operations; aligns product delivery with business objectives
• Distributed Team Leadership: Leads remote teams across time zones; manages asynchronously and effectively; strong communication skills
• Strategic & Operational Excellence: Balances short-term execution with long-term strategy; metrics-driven approach to delivery, process health, and continuous improvement
• Understanding of leading and operating an agentic first organization in our workflows and client product vision.