Associate Support Account Manager

About Us

Kyriba is a global fintech leader empowering CFOs and finance teams with cloud-based treasury, payments, risk management and working capital solutions. We serve 3,000+ customers worldwide, managing $15 trillion in payments annually and helping businesses optimize liquidity performance across the enterprise.

We're on a mission to become the most sought-after cloud technology company globally. We think big, innovate relentlessly, and challenge the status quo every day. If you are a problem-solver who's ready to push boundaries and achieve more than you thought possible, you'll find an exceptional career within an extraordinary business.

About The Role:

As an Associate Support Account Manager, you are beginning your journey as a trusted advisor for Kyriba customers. You focus on learning Kyriba products, developing customer relationship skills, and supporting experienced Support Account Managers while building the technical and business knowledge required for long-term success.

Key Outcomes & Success Measures In your first 12-18 months, success in this role looks like:

• Successfully completes onboarding and Kyriba training curriculum.
• Builds positive relationships with assigned customers.
• Demonstrates ownership of routine customer communications.
• Achieves Core, Bank, and Cash certifications according to development plan.
• Learns Support processes, escalation management, and proactive account engagement.

What You'll Do

• Support assigned customer portfolio alongside experienced SAMs.
• Participate in customer meetings and document follow-up actions.
• Monitor customer health and support activity.
• Coordinate internally with Support Engineers and Product teams.
• Learn proactive monitoring, reporting, and Success Planning.
• Maintain accurate customer documentation.
• Develop technical expertise through certifications and mentorship.

What You Should Bring to Be Successful:

• Customer service or technical support experience.
• Strong communication skills.
• Ability to learn complex financial software.
• Excellent organizational skills.
• Growth mindset and willingness to receive coaching.

Why You'll Love This Role:

• You'll receive structured mentoring from experienced team members.
• You'll build expertise in treasury technology while earning industry-recognized certifications.
• You'll have a clear career path into increasingly strategic customer-facing roles.

Our Values Guide Everything We Do

• Think Big & Constantly Innovate: We have the confidence to think big, embrace change, challenge the status quo, and continuously evolve, incorporating new technologies and driving industry progress.
• Put our Customers' Outcomes First: We are passionate about delivering the highest value for our customers and supporting them with end-to-end care throughout their journey with us.
• Act with Integrity: Integrity is at the heart of everything we do. We take personal responsibility for our actions, own our decisions, and honour each other's contributions. We empower each other through honesty, respect, trust and transparency.
• Work as One Team: We are driven by our common goals and share in each other's successes and failures, learning and working together as a team where everyone can bring their best selves.
• Strive for Excellence while Having Fun: We enjoy tackling new challenges together, and revel in continuous improvement as we deliver, with ultimate professionalism, the very best for our customers, while exceeding our own expectations.

Pay Transparency

At Kyriba we value pay transparency and fairness. For new hires, the annual base salary range for this role is $58,800.00 - $80,850.00 based on a full-time schedule. Salary can progress beyond this range through sustained performance and demonstrated success in the role. In addition to base pay, this position may be eligible for variable compensation (e.g. performance bonus or commission-based plan) and a long-term incentive. The final package will be determined by factors such as skills, experience and qualifications. Kyriba also offers a comprehensive range of health, welfare and wellbeing benefits designed to support both your professional and personal life.

Equal Opportunity

Kyriba believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship, and genetic information. See EEO Law (https://www.eeoc.gov/equal-employment-opportunity-laws).

We aim to make our recruitment process accessible to everyone. If you need a reasonable accommodation at any point in the application or interview process, or to perform essential job functions, please submit a request through the accommodation form (https://docs.google.com/forms/d/e/1FAIpQLSc0swsIjOfhQy65acvcoaYdVOevf80Na-HMg38jKkuOg3UGog/viewform). All information provided is confidential, restricted to our accommodations team, and will not impact your candidacy. Please refer to our Candidate Privacy Policy (https://www.kyriba.com/legal-pages/candidate-privacy-policy/) for more information.