Site Reliability Engineer

About the Role:

As an SRE 2 for Managed Gateways, you will be pivotal in ensuring the rock-solid reliability, scalability, and performance of Kong's critical managed services. Your expertise will directly impact customer trust and position Kong as a leader in the Agentic Era through unparalleled product stability.

What You’ll Do:

• Implement and maintain robust automation for deploying and operating Kong's Managed Gateways across various cloud environments.
• Monitor system health, performance, and uptime, striving for 99.99% availability for our core infrastructure.
• Resolve complex production incidents efficiently, participating actively in on-call rotations to maintain service continuity.
• Build resilient tools and systems that enhance the overall reliability and operational efficiency of our platform.
• Contribute proactively to the prevention of technical debt, ensuring sustainable and scalable operations as Kong grows.
• Collaborate closely with engineering teams to design, review, and implement resilient and highly scalable services.

What You’ll Bring:

• 2+ years of experience applying Site Reliability Engineering (SRE) principles and practices in a production environment.
• Proficiency in at least one of Golang or Python for automation, tooling, and infrastructure as code.
• Hands-on experience with Kubernetes and major cloud platforms such as AWS, GCP, or Azure.
• Familiarity with monitoring, logging, and alerting tools (e.g., Prometheus, Grafana, Datadog).
• Solid understanding of networking concepts, distributed systems, and API gateways.

The Kong DNA:

• Own the reliability and performance of critical production systems with a strong sense of accountability.
• Drive urgent resolution of issues, demonstrating a bias for action and minimizing customer impact.
• Collaborate effectively with cross-functional teams, fostering an environment of shared understanding and collective success.