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Kenko AI
Kenko AI4 open roles

Customer Success Manager

Bengaluru, India · On-site · Full-time

  • Posted 1mo ago
  • From Kenko AI’s careers page
Location
Bengaluru, India
Work mode
On-site
Type
Full-time
Experience
2+ years
Department
Business Operations
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About the role

About Kenko

Kenko is an AI-first SaaS company transforming how fitness and wellness businesses operate and grow.

About the Role

As an Account Manager / Customer Success Manager, you will be a highly customer-facing role, owning the journey from successfully live → successful, retained, and growing.

What You'll Own

Own the long-term relationship and success of a portfolio of customers. Build trusted, consultative relationships with business owners and operators. Monitor customer health, adoption, engagement, and business outcomes. Identify churn risks and proactively create plans to address them. Use customer and product data to identify risks, opportunities, and areas for improvement. Help customers discover new ways to use Kenko and drive deeper product adoption. Translate customer feedback into clear, actionable insights for Product and other teams. Work cross-functionally to solve customer problems and drive initiatives to completion. Identify patterns across customers and turn them into better processes and playbooks.

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Kenko AI

About Kenko AI

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