Account Manager, SMB accounts

Position Summary

Kaseya is looking for an enthusiastic and results-driven Account Manager to take ownership of a portfolio of SMB accounts focusing on supporting customers that have strong growth potential. In this role, you’ll be responsible for re-engaging, expanding and maximizing value within existing accounts, identifying new opportunities, strengthening relationships, and driving consistent revenue growth through proactive account management.

Key Responsibilities

• Account Ownership & Expansion: Take full ownership of a portfolio of SMB accounts, proactively identifying upsell and cross-sell opportunities across Kaseya’s product suite to unlock new revenue.
• Customer Re-Engagement & Relationship Building: Reignite and build strong relationships with existing customers—especially those with low engagement, connecting with key decision-makers and aligning solutions to their evolving needs.
• Commercial Growth Strategy: Develop and execute tailored account plans, including regular outreach, check-ins, and business reviews to uncover opportunities and drive expansion.
• Adoption & Value Realization: Monitor product usage and adoption metrics, addressing gaps and driving increased engagement to support long-term growth and retention.
• Revenue Ownership: Own and consistently exceed revenue targets by driving expansion within your account base, contributing to both immediate wins and long-term account growth.
• Cross-Functional Collaboration: Partner closely with Customer Success, Sales, and other internal teams to deliver a seamless customer experience and maximize account potential.
• CRM & Pipeline Management: Leverage Salesforce to manage your pipeline, track account activity, and maintain accurate forecasting and reporting.

Required Qualifications

• 2+ years of experience within an account management or relationship focused sales role

Preferred Qualifications:

• Experience in B2B sales managing SMB or Mid-market clients (SaaS or technology preferred)
• Proven ability to meet or exceed sales targets
• Strong commercial mindset with a passion for account growth and expansion
• Highly motivated, coachable and resilient in a fast-paced environment
• Excellent communication, organizational, and interpersonal skills
• Experience using CRM tools (Salesforce preferred)
• Strong analytical and forecasting abilities