Project Manager - AI Delivery

Who are we?

Kapture CX is an AI-native customer experience platform helping enterprises turn their messiest service operations into seamless, intelligent experiences. We build cutting-edge AI (agentic automation, voice AI, real-time intelligence) for industries where complexity is the default: banking, financial services, retail, ecommerce and beyond.

Headquartered in Bangalore with a growing presence in the US and Dubai, we serve 1,000+ enterprise clients across 18+ countries. We've raised $20M to date, we're profitable, and we're growing 100% year on year, a combination that's rare at the intersection of AI and SaaS.

Today we're a 400+ strong team, and we're looking for people who want to build AI that actually ships, scales and solves real problems.

What is this role all about?

As a Project Manager – AI Delivery, you will lead the end-to-end execution of cutting-edge AI projects for enterprise clients. You will be at the forefront of delivering LLM-powered chatbots, voicebots, and conversational AI solutions that transform how customers engage with brands.

Here's a more detailed description of what you will do in this role:

• You will own end-to-end delivery of AI and LLM-based projects including conversational AI, chatbots, and voicebots for enterprise clients.
• You will act as the primary point of contact for customers, managing expectations, timelines, and outcomes across the project lifecycle.
• You will translate business requirements into actionable delivery plans, coordinating closely with product, engineering, and AI teams.
• You will leverage LLM tools such as ChatGPT, Claude, Gemini, Notebook LLM, and others to design, test, and optimize AI-driven solutions.
• You will ensure high-quality, on-time delivery while driving adoption and long-term success of AI implementations.

Requirements

• You have 5 – 7 years of overall experience, with a minimum of 1+ year in AI delivery.
• You have hands-on experience delivering AI projects such as LLM-based chatbots, voicebots, and conversational AI solutions.
• You have strong customer handling skills, managing end-to-end project delivery in a client-facing environment.
• You have experience working in fast-paced startups, preferably in companies in AI/SaaS environments.

What are the most critical skills for this role?

• You are proficient in LLM tools and platforms such as ChatGPT, Claude, Gemini, Notebook LLM, etc., and have actively used them in live projects.
• You excel at AI project execution, including scope management, timelines, stakeholder coordination, and delivery quality.
• You have strong communication and stakeholder management skills, enabling you to align business needs with technical solutions.
• You are highly organized and capable of driving multiple AI initiatives simultaneously in a dynamic environment.

You will have an advantage if you:

• You have followed traditional project management practices (Agile, Scrum, or similar frameworks).
• You have led or managed teams, mentoring project members and ensuring delivery excellence.
• You have worked on enterprise-scale AI deployments across industries.
• You bring exposure to pre-sales support, solution design, or product collaboration in AI-driven platforms.

Why should you be interested?

• The opportunity to work on cutting-edge AI and LLM technologies shaping the future of customer experience.
• Direct ownership of high-impact enterprise AI projects with global clients.
• A chance to grow in a fast-scaling B2B SaaS organization with strong learning and leadership exposure.
• A collaborative environment where your ideas, execution skills, and AI expertise truly make a difference.