Management Trainee - AI Operations

Role Name:

Management Trainee – AI Operation (Internship)

Who are we?

Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations. Over a thousand clients across 18 countries have used Kapture's products to enhance their customer experience, including Unilever, Reliance, Coca-Cola, Bigbasket, Meesho, Airtel Payments Bank and Cathay Pacific. Kapture delivers industry-specific solutions powered by AI, tailored workflows, and seamless automation.

Kapture CX is headquartered in Bangalore and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines and Indonesia.

What is this role all about?

This is an entry-level role for fresh graduates who want to begin their careers in a client-facing and technology-driven environment. You will work closely with internal teams to understand customer needs and support the delivery of AI-enabled solutions on Kapture's platform.

Sounds interesting?

Here's a more detailed description of what you will do in this role:

• You will work with product, technology and support teams to understand client requirements and business objectives
• You will assist in preparing and maintaining documentation such as BRDs, PRDs and user stories
• You will support project execution activities under guidance, following Agile or Waterfall methodologies
• You will participate in client meetings, demos and training sessions
• You will coordinate with internal teams to ensure smooth and timely delivery

This is a Bangalore-based role.

We work five days a week from the office, as we believe in-person interactions fuel innovation and agility.

What does success look like in this role?

You support projects effectively, communicate clearly with teams, and build a strong understanding of how AI-driven solutions are delivered to enterprise clients.

What would make you a good fit for this role?

Here are the basic requirements:

• You have a graduate degree in Business, Technology or Engineering
• You have good communication and interpersonal skills
• You are comfortable working with multiple teams and priorities
• You are eager to learn and grow in a fast-paced environment

What are the most critical skills for this role?

• You can understand and document business and technical requirements clearly
• You have basic analytical and logical thinking skills
• You can coordinate tasks and follow through on action items
• You communicate clearly with both internal teams and clients

You will have an advantage if you:

• Have exposure to SaaS platforms or tech-enabled products
• Have basic knowledge of project management concepts
• Are comfortable creating documentation and presentations
• Have participated in internships or live projects

Why should you be interested?

Here's what you will gain from this role:

• Hands-on training and mentorship
• Exposure to live client projects and enterprise systems
• A strong foundation in AI operations and project delivery