Software Development Engineer in Test / QA

About Kapture CX

Kapture CX is an enterprise-grade, AI-powered Customer Experience Automation platform that helps businesses transform customer interactions across voice, chat, email, and other digital channels.

Our platform powers customer experience for leading brands such as BigBasket, Star Health Insurance, Allianz, Airtel, Lenskart, and several others.

Role Overview

As a Software Development Engineer in Test / QA, you will be responsible for Develop and maintain automated tests for APIs, backend services, and chatbot/voice bot flows, while designing functional, regression, and edge-case scenarios. Validate REST APIs, integrations, data integrity, and bot behaviour, and integrate automation into CI/CD pipelines. Track and verify defects with development teams, support performance testing, and maintain test documentation and QA processes.

Key Responsibilities

• Write and maintain automated tests for APIs, backend services, and bot conversation flows.
• Design test cases from product requirements, covering functional, regression, and edge cases.
• Test REST APIs with Postman or code-based frameworks; validate responses, error handling, and data integrity.
• Test chatbot and voice bot behaviour: intent handling, conversation flows, and client system integrations.
• Integrate automated tests into CI/CD pipelines so issues are caught early.
• Log, track, and verify bugs clearly, working with developers until resolution.
• Support performance and load testing under guidance.
• Maintain test documentation and help improve QA processes.

What We're Looking For

• B.E./B.Tech/MCA or equivalent in Computer Science or a related field.
• Good programming fundamentals in at least one language (Python or Java preferred).
• Understanding of testing concepts: test case design, SDLC/STLC, and types of testing.
• Basic knowledge of REST APIs, HTTP, and JSON.
• Familiarity with Git and basic Linux commands.
• Basic SQL for data validation.
• Strong attention to detail, curiosity, and clear written communication.

Good to Have

• Exposure to automation frameworks such as Pytest, TestNG, Selenium, Playwright, or RestAssured.
• Familiarity with CI tools like Jenkins or GitHub Actions.
• Exposure to load testing tools such as JMeter, Locust, or k6.
• Interest in AI/LLM products, chatbots, or voice technologies.
• Internship, college project, or GitHub work related to testing or automation.

What Success Looks Like

• Hands-on experience testing production AI products used by large enterprises.
• Mentorship from experienced backend and QA engineers.
• A clear growth path toward senior SDET or backend roles.
• A fast-paced, learning-focused environment.