Management Trainee - Customer Experience

Role Name: Management Trainee - Customer Experience

At Kapture CX, we are looking for a Management Trainee - Customer Experience in our Customer Experience team.

What is this role all about?

This is an entry-level role for data-savvy professionals looking to launch their career in SaaS Customer Experience (CX) analytics. You will work closely with internal teams and enterprise clients to analyze customer interaction datasets, write custom SQL queries, and build interactive Power BI dashboards to drive CX operational performance, improve satisfaction metrics, and deliver actionable data insights.

What you will do in this role:

• You will handle, process, and clean large sets of customer data to ensure seamless data migration and solution setup on Kapture’s platform.
• You will write and execute SQL queries to extract, transform, and validate complex relational database structures.
• You will design, develop, and maintain interactive Power BI dashboards and visual reports for enterprise clients.
• You will perform advanced data modeling and analysis using Advanced Excel features like Pivot Tables, VLOOKUP/XLOOKUP, and complex formulas.
• You will coordinate across cross-functional product, tech, and client teams to ensure clear communication and on-time project delivery.

What does success look like in this role?

You effectively manage complex datasets, build insightful Power BI reports, write error-free SQL queries, and maintain clear, proactive communication across teams to deliver successful enterprise implementations.

What would make you a good fit for this role?

• You have a graduate degree in Computer Science, Data Analytics, Information Technology, Engineering, or a related field.
• You have hands-on experience in working with and managing large datasets.
• You possess strong command over SQL for querying and manipulating database tables.
• You have excellent verbal and written communication skills to interact with clients and internal stakeholders.

What are the most critical skills for this role?

• You can write efficient SQL queries and manage multi-layered relational datasets clearly.
• You are proficient in Power BI dashboard design and Advanced Excel data modeling functions.
• You have strong logical reasoning and analytical problem-solving skills.
• You communicate technical concepts and project updates clearly to both clients and internal teams.

Why should you be interested?

Here's what you will gain from this role:

• Hands-on experience working with enterprise-level big data and AI operations.
• Direct mentorship from experienced data and SaaS implementation leaders.
• A solid foundation in business intelligence, data querying, and technical solution delivery.