Senior Program Manager

About your role

As a Senior Program Manager, PMO, you will own program management for Juniper Square’s most complex, cross-functional software initiatives, driving execution from planning through release while acting as a senior voice inside our Program Management Office (PMO). You will partner closely with engineering, product, design, QA, platform, and operations leadership to build program plans, resolve dependencies, and keep delivery on track against customer commitments. You will act as a bridge between engineering, product management, and other cross-functional partners, translating ambiguous, high-stakes problems into a program plan that accounts for internal and external dependencies.

What you’ll do

• Own program management for Juniper Square’s most complex, multi-team software initiatives, partnering with engineering, product, design, QA, platform, and operations to build program plans, resolve cross-functional dependencies, and drive execution through every stage of the software development lifecycle.

• Act as a senior bridge between engineering and product management, translating ambiguous, cross-functional problems into a concrete program plan with clear milestones, owners, and dependencies, including with third-party teams where relevant.

• Establish and evolve the execution framework (agile/scrum ceremonies, artifacts, governance cadence) for your programs, and contribute those improvements back into PMO-wide standards and processes.

• Provide regular, senior-leadership-ready status reporting; proactively identify, monitor, and mitigate risk; apply change management discipline when scope or timelines shift.

• Contribute to PMO governance, including metrics definitions, process standardization, and adherence tracking, across the broader program management team.

• Design and deploy multi-step, AI-powered workflows, such as Cowork skills and plugins and scripted Jira/Confluence extraction and analysis, that replace manual PMO coordination, built as systems other PMs and TPMs can reuse rather than one-off personal shortcuts.

• Maintain a working library of reusable prompts, templates, and automations for high-frequency PMO work (status reporting, metrics dashboards, roadmap artifacts) and proactively share them across the team.

• Serve as an AI thought leader for the PMO org: define what “good” looks like before automating a workflow, build in validation steps, and own the accuracy of anything you ship. You can delegate the work, never the accountability.

• Mentor and coach TPMs and PMs on day-to-day program management practice, PMO goals, and their own AI fluency; contribute to roadmap planning and help anticipate delivery challenges across the organization.

• Ensure program documentation, status reporting, and delivery metrics are maintained on a regular, reliable cadence.