Business Analyst - India

About your role

As a Business Analyst on the Revenue Operations team, you will sit at the intersection of business and technology, translating operational friction into clear requirements and scalable solutions. You will partner with teams across RevOps, Marketing Ops, Engineering, Product, and GPX to identify AI and automation opportunities, define requirements, and drive implementation from discovery through post-launch.

What you’ll do

• Understand internal customers' needs and facilitate setting project goals and objectives — acting as a trusted advisor from discovery through launch

• Conduct business discovery sessions with GTM and cross-functional stakeholders to surface pain points and identify automation and AI opportunities

• Translate business requirements and process needs into actionable technical requirements, including comprehensive BRDs and user stories

• Facilitate meetings for requirements gathering, refinement, User Acceptance Testing (UAT), and enablement with GTM partners and cross-functional teams

• Partner with GTM systems teams to drive alignment and track implementation through UAT and post-launch optimization across Salesforce, Outreach, and Gong

• Conduct testing, track issues, and manage resolution throughout project lifecycles

• Manage projects and report on status, setting expectations and timelines across concurrent workstreams

• Map, document, and maintain current-state and future-state business processes; contribute to the RevOps Confluence document repository

• Deliver user training and present on project launches to GTM and cross-functional partners

• Leverage AI tools (Claude, Gemini, and similar) to improve throughput and analysis quality in your day-to-day work