Business Development Specialist – Healthcare and Emergency Management

Job Overview

Jensen Hughes is seeking a motivated, proactive, and relationship-driven Business Development Specialist – Healthcare & Emergency Management (HCEM) to support the continued growth of our Healthcare and Emergency Management service line. This role will be responsible for executing business development initiatives with a focus on new client acquisition, expansion of existing client relationships, lead and opportunity development, and consistent management and follow-through of business development activity.

Responsibilities:

• Execute business development activities aligned with HCEM's annual growth objectives, target markets, priority accounts, and strategic initiatives.
• Proactively identify and develop new leads and opportunities through targeted outreach, existing client relationships, industry involvement, internal referrals, and other business development initiatives.
• Conduct consistent outreach to prospective and existing clients through calls, emails, meetings, industry events, campaigns, and other relationship-development activities.
• Build and maintain relationships with clients and prospects while developing an understanding of their organizations, priorities, challenges, and potential needs.
• Support the expansion of existing HCEM accounts by identifying opportunities for additional services, cross-selling, renewals, and broader Jensen Hughes capabilities.
• Maintain consistent follow-up on leads and opportunities, ensuring next steps are identified, documented, and completed to help opportunities progress through the sales pipeline.
• Support pursuits from lead through close, including client coordination, internal follow-up, proposal development, qualifications, scope and fee development, and coordination with technical and operational teams.
• Partner with the HCEM Business Development Manager and Operations to engage the appropriate technical resources and subject matter experts throughout the business development and pursuit process.
• Serve as a connector between HCEM Business Development, Operations including pre- and post-project teams and clients to support strong communication and continuity throughout the client relationship.
• Maintain accurate and timely business development information within company systems, including client activity, leads, opportunities, pipeline, proposals, orders, renewals, and other key growth indicators.
• Consistently utilize established business development processes and tools to provide visibility into activity, opportunity progression, client engagement, and results.
• Support priority account and client development plans by coordinating outreach, meetings, follow-up activities, internal resources, and next steps.
• Develop relationships at multiple levels within key accounts to strengthen Jensen Hughes' position, expand relationships, and identify future opportunities.
• Support client retention and renewal efforts by proactively tracking upcoming renewals, coordinating internal resources, and maintaining consistent client engagement.
• Clearly communicate the value of Jensen Hughes' services and connect client needs with the appropriate technical expertise, solutions, and capabilities across the organization.
• Develop a strong understanding of HCEM services and the broader Jensen Hughes service portfolio to recognize and communicate potential cross-selling opportunities.
• Maintain awareness of healthcare and emergency management industry trends, client challenges, competitive activity, regulatory changes, and emerging opportunities.
• Participate in industry events, conferences, associations, and other client-facing activities to strengthen relationships, increase market awareness, and generate new business opportunities.
• Demonstrate ownership and accountability for assigned business development activities and initiatives while maintaining a highly collaborative, team-oriented approach.

Qualifications:

• Bachelor's degree preferred, and/or two (2) plus years’ experience as in business development and/or account management.
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook required.
• Experience with Microsoft Dynamics 365 preferred.
• Experience with government contract tracking systems or platforms used to monitor and research federal, state, or local government opportunities preferred.
• Experience working for a professional services firm preferred.
• General knowledge and confidence using computer databases and menu-driven reports.
• Self-starter who works well independently and is self-motivated, with a bias for action.
• Project coordination and organizational skills, attention to detail, and initiative to follow through.
• Consistently perform at a high level in fast-paced and high-pressure environments.
• Work with minimal supervision and in a team environment.
• Exceptional Customer Service and strong listening skills.
• Able to look at things multidimensionally and able to come to a unique and innovative plan or solution if a problem is identified.